Books & training resources

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Paperclips Don't Grow On Trees-Add Value not cost to your bottom line

The 7 most expensive words in any organisation are: 'We have always done it that way.' This easy to read book offers 99 chapters of practical thought starters about what you can do differently to reduce cost but maintain quality; eliminate waste & stimulate value. 'Congratulations on providing simple, yet effective cost saving ideas for both large & small business. The book is easy to read, humourous and offers practical ways to add value to any business' Hon Mike Baird-NSW Treasurer & Member for Manly

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Click for table of contents & sample chapters

Also available as ebook on Amazon UK: http://www.amazon.co.uk/Paperclips-Dont-Grow-Trees-ebook/dp/B0050ER9XC/ref=sr_1_1?ie=UTF8&qid=1307077879&sr=8-1

Who Says I Can’t/Serendipity Road/Hope as my Compass - A Memoir

published by Random House Australia, 2005 and nominated for the National Biography Prize. Now published in North America as Serendipity Road by McArthur.

Now available in eBook format-titled Hope as my Compass...from Amazon for Kindles or this web page for other formats

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Abandoned as a baby in Canada, Catherine DeVrye was adopted by loving parents. When she was twenty-one, they died of cancer, within a year of each other. An only child, Catherine packed her bags for a 3-month working holiday in Australia, arriving jobless and near penniless.

Named Australian Executive Woman of the Year, dined with princes, prime ministers and Olympic athletes. She’d cycled over the Andes, dived with sharks and climbed Mt. Kilimanjaro….and finally, decided to search for her biological parents. And that’s when her adventures really began, discovering her biological father was a champion rodeo cowboy. But the book is not just about the adoption of a child or adoption of a new country. The book is about adopting a positive attitude.

If you’ve ever felt alone and hopeless, laugh and cry through Catherine’s story and become more empowered to turn your own stumbling blocks into stepping-stones.

RRP is A$ 29.95 - % of all sales goes to the Salvation Army

‘Story of hope and perseverance-when’s the movie? ‘ Bryce Courtenay

Hope Happens!

Words of enCOURAGEment for tough times
Published in Australia by Everest Press / Simon & Schuster / Hallmark

When you've lost whatever it is that's important in your life, it's important to find hope. The inspiring words of others, who have survived tough times and walked that rocky road in the past can help you on your path today to create your own tomorrows.

Paperback - A$16.95 - % of all sales go to NSW Cancer Council

"...an emotion filled book with great advice"
Bert Newton, Host of Good Morning Australia

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Hot Lemon & Honey-Reflections for success in times of change

Now available in eBook format...from Amazon for Kindle or this webpage for other formats

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Table of contents
Chapter 3 Service from the heart of hot lemon & honey
Chapter 14 Change is inevitable-Learning from change is optional
Chapter 19 A path with no obstacles likely doesn't lead anywhere
Chapter 47 Take care of your customers-Take care of yourself

Are you so busy running around in circles that you don't have time to stop and think about what you're trying to achieve at work and in your life? Leading motivational speaker Catherine DeVrye shares her insights on how to make your professional and personal life more meaningful and effective.

Paperback - A$29.95 - % of all sales goes to Himalayan Trust

"...this book can lead you on the road to success" Sir Edmund Hillary

"I found this book full of inspiration, valuable insights and useful information - vitamins for my mind and soul. I believe everyone will benefit from a daily dose"

Jack Canfield (author of Chicken Soup for the Soul)

Audio Summary - one hour
Presentation of key points in book to help with change in your life.

GOOD SERVICE IS GOOD BUSINESS...7 SIMPLE STRATEGIES FOR SUCCESS

Originally published by Prentice Hall/Pearson and The Australian Institute of Management

New 4th edition Now available in eBook format...from Amazon for Kindle or this webpage for other formats

From the #1 best-selling business book in Australia-get the complete kit or just the book or CD's

Complete Customer Service Training Kit

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Due to client demand, the customer service book, DVD and 2 CD's have been collated in a handy A-4 Power Pack, with easy instructions to help train your staff in a time efficient manner.

DVD/Book/Audios - A$199

"Offering practical solutions that could be readily implemented"
Pan Pacific Marketing Conference

Good Service Is Good Business (book only)

7 Simple Strategies for Success (S.E.R.V.I.C.E) - A$ 37.95

At one stage, the #1 best selling business book in Australia, written in a lively, easy to read style. Filled with practical examples drawn from case studies.

"An easy-to-read guide about how to build better service focused organisations" Australia Quality Council

Available also in Twin CD pack

A 60 minute audio compiling the most insightful segments of the popular radio drive-time series.
A 45 minute audio which brings you excerpts from a live presentation.

Pricing for Paperback or Audio - A$ 37.95

The Customer Service Zoo

Now available in eBook format...from Amazon for Kindle or this webpage for other formats

Create customers for life...and a life for yourself!

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If you've ever thought you're the only one who truly cares about service and you're not sure how to maintain the motivation, a moment at The Customer Service Zoo may be just what you need.

Paperback - A$29.95

"We had an all time record year and I am confident you contributed to this" - Mercedes Benz

Japan - An A-Z Guide

Now available in eBook format...from Amazon for Kindle or this webpage for other formats

An easy and entertaining guide to many aspects of Japanese life, with a focus on effective business dealings. Published by Harper Collins.

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