Feeling for Cathay Pacific today with this ‘spell’ of bad publicity…but let’s face it, who hasn’t made a spelling mistake in an email, report or a book? Even spellcheck...
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What are you doing to be the best of the best? This was a question I grappled with myself recently before the privilege of addressing an international team from Rolls-Royce....
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50 Shades of Great Customer Service contains timely and timeless quotes to serve as weekly, front of mind reminders of the importance of service excellence. During this busiest retail season,...
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We know that it costs 5 times more to obtain a new customer than to retain an existing one and that a 5% increase in customer loyalty can mean up...
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