50 Shades of Great Customer Service contains timely and timeless quotes to serve as weekly, front of mind reminders of the importance of service excellence.
During this busiest retail season, is it any wonder that customers shop on line if sales assistants are indifferent-or even rude-to customers? Everyone needs to understand that it is not the boss who pays their salary-but every customer who walks through your door or dials your number
The title started as a joke with one of my conference clients but poor customer service is no laughing matter. I know this flippant title may be regarded by some as politically incorrect, or potentially dent my reputation as a respectable business author, but I’m willing to take that risk in order to share my passion for customer service with the widest possible audience.
After all, customer service isn’t about one night stands; but rather about establishing long term relationships based on mutual trust. It’s not about lust for the quick sale but about genuinely loving what you do to genuinely help each customer.
Here’s a few sample quotes to keep you and your team focused.:
-Service we render to others is really the rent we pay for our room on the earth…Sir Wilfred T Grenfell
-It takes ages to find a customer and only seconds to lose one… Anon
-Customer service is the art of making your customers feel at home-when you wish they were!…Catherine DeVrye
-The customer may not always be right-but, they are always the customer!…Anon
-Anyone who thinks a customer isn’t important just ought to try doing without one for 90 days…Anon
-Customers don’t care how much you know-until they know how much you care… Gerhard Gschwandter
-A man without a smiling face must not open a shop… Old Chinese proverb