In life, we skin our knees, egos and hearts but need to pick ourselves up and get back in the saddle. -Even Cadel Evans probably had training wheels on his...
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Even the strongest Olympic swimmer could never swim against that; against the wall of water hitting the coastline of Japan at 560 kilometers per hour. As a Tokyo resident for...
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I’m safely back from beyond Everest Base Camp. All senses are heightened at an altitude exceeding 5500 metres so maybe I’ll come to mine and never go camping again; as...
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Haven’t posted for a while as was extremely busy with speaking engagements and the new book-and also packing my backpack & getting fit to climb to Everest Base Camp for my birthday next week-so it’s been more...
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Have just spoken on partnerships & managing change at the Cradle Coast Tourism conference in Ulverstone-must confess I’d never heard of the place, about 15 kilometres from Penguin, which I’d also...
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We know that it costs 5 times more to obtain a new customer than to retain an existing one and that a 5% increase in customer loyalty can mean up...
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CLICK HERE FOR FIRST of 99 SAMPLE CHAPTERS CLICK FOR SECOND SAMPLE CHAPTER AND ANOTHER BUY NOW & GET A PERSONALLY SIGNED COPY or VISIT any good Australian bookstore and ask for Paper Clips or Paperclips (with or without a space)...
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Happy New Financial Year …I’ve just returned from speaking in the UK & learned I wasn’t receiving some emails-which isn’t a good thing for a speaker on customer service-but all fixed...
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