Will we ever forget where we were 9/11? I was at the World Airline Entertainment Conference in Brisbane, addressing 1600 delegates. Topic: We Can’t Always Control Change-only our attitude towards...

In life, we skin our knees, egos and hearts but need to pick ourselves up and get back in the saddle. -Even Cadel Evans probably had training wheels on his...

Even the strongest Olympic swimmer could never swim against that; against the wall of water hitting the coastline of Japan at 560 kilometers per hour. As a Tokyo resident for...

I’m safely back from beyond Everest Base Camp. All senses are heightened at an altitude exceeding 5500 metres so maybe I’ll come to mine and never go camping again; as...

Haven’t posted for a while as was extremely busy with speaking engagements and the new book-and also packing my backpack & getting fit to climb to Everest Base Camp for my birthday next week-so it’s been more...

Have just spoken on partnerships & managing change at the Cradle Coast Tourism conference in Ulverstone-must confess I’d never heard of the place, about 15 kilometres from Penguin, which I’d also...

We know that it costs 5 times more to obtain a new customer than to retain an existing one and that a 5% increase in customer loyalty can mean up...

CLICK HERE FOR FIRST of 99 SAMPLE CHAPTERS CLICK FOR SECOND SAMPLE CHAPTER AND ANOTHER BUY NOW & GET A PERSONALLY SIGNED COPY or VISIT any good Australian bookstore and ask for Paper Clips or Paperclips (with or without a space)...

Happy New Financial Year …I’ve just returned from speaking in the UK & learned I wasn’t receiving some emails-which isn’t a good thing for a speaker on customer service-but all fixed...