WHAT CLIENTS SAY

Catherine’s business name sums up her philosophy. CDV –is not only her initials but stands for the registered company name Clients Deserve Value-and that commitment to excellence and quality will contribute to the success of your next event.

1. A CROSS SECTION OF CLIENT COMMENTS

2. SEE WHAT OTHERS IN YOUR INDUSTRY ARE SAYING

Accountancy/Auditing
Advertising and Marketing
Automotive
Building/Construction
Charities, Institutions & Associations
Education
Energy/Mining
Financial Institutions
Franchise (may be duplicates from other categories)
Government
Hospitality/Tourism
Human Resources
Information Technology
Insurance
Legal
Manufacturing
Medical/Pharmaceutical
Network Marketing & Direct Sales
Publishing
Real Estate/Property Development
Retail
Rural
Shipping/Transport
Speaking & Meetings Associations
Sport/Recreation
Telecommunications
Utilities – Gas/Energy/Water
Women (may be duplicates from other categories)
Writer’s Festivals

1. A Cross section of client comments…What everyone is saying:

ADT SECURITY
‘The definition of a first rate speaker is one who is easy to listen to, witty, and very wise. You not only kept the audience riveted – and at the right time wonderfully amused – you could see in the eyes of the audience how interesting you were. You certainly had our attention.
The team are still talking about the ‘lettuce’ which has become the adopted catchphrase for removing the unwanted and unnecessary from within our business. It was also clear that no one went away without having felt that something important and useful had been said.‘

AMERICAN EXPRESS
‘Thank you for the tremendous contribution to our business & the participative culture we have developed. Part of our success is due to your involvement & I am most grateful.’

AUDIO CLINIC
As soon as she appeared on stage she had everyone’s full attention & captivated the entire audience until the very end…remarkable presenter who reinforced our key messages & delivers beyond the expected. Professional yet relaxed style. Excellent entertainer & also touches people’s hearts!

AUSTRALIAN INSTITUTE OF MANAGEMENT
‘Participants enjoyed the session. But, even better, they felt what they learned would be useful in their own job situations.’

AUSTRADE COPENHAGEN
‘I have only received positive feedback and I felt that my objectives of being entertaining and educational were met and individuals all appear to have taken valuable elements with them.

BAXTER HEALTH CARE
‘Dynamic presentation-content, style & enthusiasm were wonderfully in keeping with our philosophy and mission statement.’

BLUESCOPE STEEL
‘Feedback from customers was great – they all got a lot out of your talk.’

BRAMBLES INDUSTRIAL SERVICES
‘What a stunning contribution! I can’t thank you enough for exceeding all the expectations and objectives that we could have dreamed for. My team was stunned by the way you took them on a journey unlike any other. Feedback was unanimous in that your presentation was the best overall.

BRITISH ASSOCIATION OF REMOVERS
‘Came top in evaluations…best thing since sliced bread…had audience in the palm of her hand…great message, a joy to work with and wonderfully normal.’

BRITISH OXYGEN COMPANY
‘Thought-provoking. You captured the minds of our senior executives and forced them to ponder the meaning of a customer service culture. Your drive for exceeding expectations was well and truly met when you then also filled in for a presenter who was running late. You managed the last minute request with grace, flexibility and quick thinking.’

BUNNINGS BUILDING SUPPLIES & HARDWARE
‘Spoke to a mixed audience ranging from junior staff to senior executives…all walked away inspired. We will work together again.’

CAMERA HOUSE
‘Delivered more than I anticipated-an action packed presentation that had the audience in fits of laughter….and also managed to deliver a business message on change with real life examples.’

CATHOLIC PRINCIPAL’S ASSOCIATION
Your presentation on hope & resilience in leadership, provided a personal story with lashings of good humour & helped set the tone for the conference. I was pleased that you wove the issues we spoke about at our teleconference into designing such an effective presentation

CLARICA INSURANCE
‘Received a well earned standing ovation from the 1,000+ audience…made my job easier.’

COCA-COLA SOUTH PACIFIC
‘Excellent…it was obvious she had researched our company…would use again.’

COMPUTER ASSOCIATES (comments from multiple presentations)
‘As evaluations show, our investment in having you speak was money well spent-most favourable audience response from any speaker in the history of the event.’

DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING
‘Entertaining and pertinent…you certainly gave us insights & tips for our strategy.’

DOMINO’S PIZZA
‘Thank you for playing an important role in this year’s direction…fantastic presentation & I received positive comments all night about the relevance & inspiration you gave so many people in the room.

A waitress, a cook, a dishwasher, a manager, a CEO-an INSPIRATION’

EMAIL
‘Exciting-not only informative, but real value which can be easily applied at work.’

ERNST & YOUNG
‘You gave our partner’s conference a flying start and our client service objectives a great boost. Thanks also for autographing the books, as a handy reminder.’

FUJITSU GENERAL
‘The response from my team has been overwhelming. The many commonsense messages & ideas you delivered on teamwork, service, delivery & personal attitude really struck a chord with all.’

GOLDWELL COSMETICS
‘An ideal opening conference speaker’-delivering with warmth, humour and relating to personal experiences.’

HODDER HEADLINE PUBLISHING
‘…spoke to a team who had just seen the company downsized. Her research insured the message was targeted and in context. 12 months later the team still quote her.’

IBM
‘I didn’t realise learning could be so much fun. Best presentation I’ve ever seen at IBM.’

IGA
‘Great entertainer as well as educator-worked well with audience.’

IMD INTERNATIONAL MANAGEMENT DEVELOPMENT PROGRAM SWITZERLAND
‘Merci beaucoups. You were a resounding success. Brilliant! You knocked it out of ballpark & I just tweeted as much…She was just fabulous on campus and impressed our international executives.’

INVERELL BUSINESS AWARDS
Amazing presentation! Your messages really hit their target. You are a true inspiration and I know you will continue to make a huge impact on many lives for years to come.

KIMBERLY CLARK
‘I cannot thank you enough. Your message was engaging, fun, light and right in line with what I was looking for. Feedback was more positive than I could have even imagined.

KPMG SINGAPORE AND MALAYSIA

‘Thank you for your talk on achievement strategies for success…This is the first time KPMG Malaysia or Singapore has ever given a standing ovation to any speaker since our inception in 1970’s.’

KWIK KOPY
‘We had such a great response to the breakfast, the accolades continue from customers in the form of additional orders-which is terrific. We experienced record months.’

LEND LEASE
‘Feedback from advisers in the field has been nothing short of remarkable-your motivational session left many re-thinking the way they add value & provide service.’

MERCK SHARPE & DOHME
‘Feedback from our staff has been excellent and beyond our expectations. Your session inspired many and this was evident in the comments we received in the evaluation forms.’

MERCEDES-BENZ
‘We had an all time record year and I’m confident you contributed to this.’

MICHAEL HILL JEWELERS
‘You were able to motivate managers to achieve the best for themselves-and for us’

MELBOURNE MT ELIZA BUSINESS SCHOOL
‘Great-it’s a relief to know your presentations are always so well received.’

NEW ZEALAND EDUCATION
Catherine knocked it out of the park – the delegates loved her! She set the tone really well for the conference and had our audience buzzing.

NEW ZEALAND OLYMPIC FEDERATION
‘Felt such energy after your session, I’ve already put some ideas into practice.’

OBERON COUNCIL
‘First time in 10 years that anyone received a standing ovation. Your plain speaking &terrific sense of humour was appreciated by a country crowd that can see through non genuine people.’

OPTUS TELECOMMUNICATIONS
‘Great person to have as a last speaker-gave delegates the gift of high spirits to leave the conference.’

PACIFIC POWER
‘Your enthusiastic & entertaining delivery was enjoyed by all & promoted the development of many ideas for improvements.’

PERMAIL
‘Excellent…even the cynics thought she was terrific!’

RAY WHITE REAL ESTATE
‘It is indeed rare to find a guest speaker so “in tune” with our philosophies. It was an absolute joy to have a speaker of your calibre upholding our core beliefs.’

RETIREMENT VILLAGE ASSOCIATION
‘Thank you for doing such a good job and making me look good.’

RIKKYO UNIVERSITY BUSINESS SCHOOL JAPAN
‘Your lecture was so inspiring that even now my students keep telling me about it.’

ROLLS-ROYCE
Thank you for adding value to dealer conference-not only for the content of what you presented, but also your entertaining delivery that kept everyone fully engaged and often laughing. Our partners are fully motivated with new skills and crucial reminders that will help sharpen their customer service to ensure that Rolls-Royce retains its pinnacle position in the world of automotive and luxury.’

 ROYAL AUSTRALIAN AIR FORCE
‘I doubt that we could have progressed as far as we have, or as quickly, without your involvement.’

SANOFI-AVENTIS
‘Thank you for a fantastic presentation. You were spot on the brief and captivated the audience (who had already sat through 2.5 hours) so you are truly amazing!’

SELF STORAGE ASSOCIATION OF AMERICA
‘The audience truly appreciated your delivery and message. Thanks for hitting the ball out of the park.’

SINGAPORE INSTITUTE OF MANAGEMENT 50th ANNIVERSARY LECTURE
‘A meaningful and memorable session-much positive feedback-motivational & inspirational-genuine interaction -positive attitude and energy-humorous and easy to follow’

SOLUS MEDICAL IMAGING…BUSINESS OF RADIOLOGY CONFERENCE
‘Your inspiring address, finely honed for our profession, was the best opening keynote we could have had…highest rated session of entire conference.’

THE SEMINAR COMPANY INDIA (for I-FLEX SOLUTIONS INDIA)
‘The standing ovation at the end summed it up! Hip, hip hooray’ We’ll see you in India again.’

3M
‘Motivational, uplifting and fun!-couldn’t have had a more inspiring keynote speaker!’

WESTPAC FINANCIAL SERVICES
‘You sowed the seed of change… The quality program developed from these beginnings will result in a 40-50% improvement in productivity.’

WORLD TRIATHLON CHAMPIONSHIPS
‘Inspiring messages, all providing motivation and direction.’

2.WHAT OTHERS IN YOUR INDUSTRY ARE SAYING

(alphabetical listing by industry)

ACCOUNTANCY/AUDITING

ACCOUNTANCY SERVICES
‘Thanks…I am finding your book useful’

COOPERS & LYBRAND
‘Thank you for your presentation! I am sure our staff will also be very enthusiastic to put your message into practice.’

CPA AUSTRALIA (Comments from various occasions)
On behalf of CPA Australia and The Institute of Chartered Accountants in Australia, thank you for your contribution at the CPA/ICAA Newcastle Convention. As a means to maintain and develop the quality of Professional Development activities we do ask attendees to evaluate the presenters. I have listed below a summary of the attendees’ evaluation of your session.

Target Rating 4.50 Very Good to Excellent
Your Rating 4.53 Very Good to Excellent
Overall Convention Rating 4.07 Very Good

‘Great!’
‘Great choice for a breakfast speaker.’
‘Very good speaker’
‘Enjoyed the session’
‘Motivational speaker really enjoyed it as it’s easy to loose focus and direction.’
‘Great speaker, interesting, great for breakfast, not heavy.’
‘A great wake up session and speaker’
‘Get off your bum, look for different thinks in your job. Change the culture you work with.’
‘Entertaining, but didn’t get a lot out of it.’

‘Catherine once again thank you for your time and effort in presenting this session, its good to see the positive comments above.’

‘On behalf of CPA Australia thank you for contributing at our National Financial Planning Conference Summary of comments from CPA Evaluation form:

‘Just as good the second time’
‘Very Inspirational and moving’
‘Entertaining, funny and very personal. Saw her speaking last month as well’
‘Quite an emotional presentation. Good business related delivery but with very strong personal underlying theme. I think Cathy touched a chord with many at the presentation’
‘What an experience that was listening and sharing with Catherine. Congratulations on the superb choice of speaker 10/10’

‘You’re a true inspiration and very much appreciated’

‘Congress was a great success and your contribution ensured this as your presentation was one of the ‘highlights’

‘Cathy was a delight to deal with even after her presentation – her follow-up is a nice touch’.
Summary of comments from CPA Evaluation survey:
‘Fantastic – empowering’; ‘Top professional and interesting speaker’; ‘Bright and pacey’; ‘By far the most enjoyable session attended’; ‘Relevant, interesting, entertaining. Very professional delivery’; ‘Lively and polished’; ‘Very humorous and entertaining but with good messages’; ‘6 out of 5’; ‘An excellent speaker for the ‘end of the day’’; ‘Great!!’ ‘A lot of enthusiasm’.
‘Worth taping and listening to again!’
‘Very inspirational and motivational presentation. It made me realise what appears to be the ‘obvious’’
‘Great relevance, flowed and captured the audience’s attention.’
‘Catherine’s presentation was educational, practical and entertaining at the same time.’
‘Thank you for an excellent speaker. We need to be reminded about balancing our lives.’
‘Refreshing and positive. Enjoyable.’
‘Just what I needed.’
‘Very pleased with Catherine. Excellent. Very productive. Fantastic – related to my every day needs.’

CPA AUSTRALIA
‘You were a pleasure to work with and the reviews of our first Women in Business breakfasts were a raging success because of you. You have a wonderful outlook on life and on business and I’m glad I was able to be there to share in the stories of your experiences.

I have attached the information gathered through our evaluation form from the event for your interest. If you remember what my only request for your presentation was- “I want it to be something that the attendees feel was worth getting out of bed for!” – Reading the comments on your presentation, I think you certainly achieved it!’

‘Excellent speaker – worth getting out of bed for!’
‘Very inspirational’
‘Wonderfully inspirational start to the day’
‘Great venue, excellent speaker’
‘Great speaker’
‘Thank-you, she was a fantastic speaker, very motivational’
‘Great venue, great presentation’
‘What a great way to start the day! Thank-you’

ERNST & YOUNG
‘Mammoth effort…sterling job…hope we have the opportunity to work together again in the near future.’

‘Your presentation gave our partner’s conference a flying start and our client service objectives a great boost. Thank you also for autographing the books so they have a handy reminder.’

GREENWOODS & FREEHILLS
‘A great success and I hope we move forward from it…emphasising excellence in client service was exactly what was needed.’

IAG – ACCOUNTING
‘…it went over very well and you covered good ground for their delegates.’

KPMG SINGAPORE AND MALAYSIA
Thank you for delivering your talk on Powerful Strategies for High Achievement (in Penang) with such deep personal conviction. I believe we have all benefited from it. The impromptu standing ovation that we all gave you at the end of the session signifies how high a regard that KPMG Singapore and Malaysia has of you. This is the first time in memory that KPMG Malaysia or Singapore has ever expressed their appreciation to any speaker since its inception in 1970’s.

Thank you for your wonderful presentation on simple strategies that would create a profound impact in our future business transactions. Your presentation opened our eyes to our limitations and indeed we believe that our paradigms have shifted to a higher plateau. The standing ovation that was accorded at the end of your delivery surely spoke volumes of the quality and dynamism of your presentation.

We have also heard some wonderful remarks made by the attendees with regard to your superb presentation, as follows:

“An excellent refresher of common sense principles on marketing strategy.”

“A very motivating presentation especially on how to build one’s self esteem.”

“Super good talk. The presentation was very interesting and in congruent with KPMG’s vision. It was also very practical and interactive which would enable us to put in to practice certain pointers raised during her presentation.”

‘Your sharing especially towards the end was very inspirational and enlightening. We were touched in many ways. Hope you will continue to touch many lives through your powerful speech and deep love for humanity’.

KPMG MALAYSIA
‘It was a pleasure to have you again to speak at our Management Group Conference in Bali. Thanks for giving us a great talk. I’m sure all of us have benefited from it.

NATIONAL TAX & ACCOUNTANTS ASSOCIATION
‘Inspiring, easy to learn from stories, rather than boring lectures.’

PRICE WATERHOUSECOOPERS LEGAL
‘Thank you again for speaking at our conference. Your book is a great hit. I hope to see you at another one of our conferences in the not too distant future.’

ADVERTISING/MARKETING

AUSTRALIAN MARKETING INSTITUTE/SOUTH AUSTRALIAN ECONOMIC DEVELOPMENT CORPORATION
‘Tops! A week later and I’ve already recommended you to others.’

‘With 1400 registrations, it is the premier marketing event and success is attributable to world class speakers like you.’

‘Your presentation on doing business in Japan was excellent-you are a vibrant presenter, well prepared, innovative and a master at getting audience participation.’

HOO MARKETING-TATTERSALLS
‘The feedback is extremely impressive and a reflection of your dedication to the task, your enthusiasm and your commitment to the service area. Those of us who had the pleasure of working with you were equally as impressed with the prevalence of these qualities.’

IDA (multi level marketing-sells Amway products)
‘People are still thanking us for having had you to speak!’

JAC LABELS
‘Excellent-very relevant & gained strong audience participation on such a relevant topic.’

MIKI Group Seminars-Multi level marketing
‘We really appreciate your wonderful and informative speech at Opera House. Our 2,400 customers and also our staff have come home with a deep impression.’

PACIFIC RIM CONFERENCE
‘Energetic and very pertinent. Feedback has been absolutely great and we look forward to working with you again.’

‘Thank you for your participation in Pac-Rim 2000. Your presentation was well received and greatly contributed to the overall success of the conference.’

PAN PACIFIC DIRECT MARKETING SYMPOSIUM
‘After overwhelming response to your presentation last year, delegate response was once again fantastic…entertaining and offering practical solutions which attendees could immediately implement.’

PILGRIM (Advertising, research & marketing)
‘Great talk-very relevant and practical which was exactly what was needed.’

PERMAIL- MAILING HOUSE
‘Excellent…even the cynics thought she was terrific!’

PROMOTIONAL PRODUCTS ASSOCIATION
‘Your message was well received and talked about by delegates long after your presentation.’

RIKA TITEISHI, VISIT AUSTRALIA PTY LTD
‘Not only professional but also enjoyable and friendly speech. I will strongly recommend her to my future clients. Very helpful, without that I couldn’t satisfy such a demanding client.’

AUTOMOTIVE

BEAUREPAIRES TYRES
‘Beaurepaires thought you were perfect for their event and were very pleased with the outcome.’

BOSCH AUTOMOTIVE ELECTRIC
‘With just as much emotion and heartfelt gratitude, I would like to say that your session on Saturday was AWESOME!!!!!!!!. The experiences and the manner in which you delivered your messages were down to earth, tangible and very riveting. Most importantly your messages were so true.’

BP CASTROL OIL
‘Just wanted to drop you a note to gloat about how amazing Catherine was this morning.  Initial feedback has been outstanding, with our finance director saying she’s the best speaker we have ever had globally!!  She connected with our audience, nailed the brief and is a lovely lady!!’

‘You have been described as the highlight of the meeting – meaning you really connected with one of the toughest and most cynical audiences ever.  Being able to adjust content and style to audience is a real art and it made the impact of your messaging that much stronger.’

FORD AUSTRALIA – PRESIDENT’S AWARD
‘Obviously thoroughly researched. Great overall delivery with a definite message but light hearted. Over the four years of this event, she was the best (speaker).’

FORD AUSTRALIA
‘Dealer feedback has been unanimous-the meeting was clearly successful in communicating our brand vision for the future.’

FORD INDIA
‘I have just not stopped talking about her presentation back home here in India! No doubt it was most enjoyable and please mention to Catherine that she has a number of friends and admirers here.’

IVECO TRUCKS
‘Thanks you for your words of wisdom and the belt around the back of the head and once again, thank you for a job well done….Really enjoyed your ‘breath of fresh air’ into our ‘culture’.

MARTEC
‘Many thanks…appreciated by all and an important contribution to the success of the day.’

‘Entertaining and enlightening…much positive feedback…thank you for your professional involvement.’

MERCEDES-BENZ
‘Our sales staff learned a lot and gained confidence from your presentation on selling to women in a sales situation. Mercedes had an all time record year and I am confident you contributed to attaining this fine achievement.’

HUNTERMOTIVE (GENERAL MOTORS DEALER)
‘Your presentation on customer service was first class and much appreciated by both the directors and management.’

ROLLS-ROYCE
Thank you for adding value to dealer conference-not only for the content of what you presented, but also your entertaining delivery that kept everyone fully engaged and often laughing. Our partners are fully motivated with new skills and crucial reminders that will help sharpen their customer service to ensure that Rolls-Royce retains its pinnacle position in the world of automotive and luxury.’

‘Thank you for adding value to dealer conference.  I personally thought and think you are great, and your strategy to deliver many of the basics to our dealers is very much needed.  Most of your recommendations don’t cost anything so it surprises me when such advice isn’t implemented’

TOYOTA
‘From the 600 people present, there was unanimous appreciation and enthusiasm for both the content of your presentation and the ease and practicality in which you delivered your key thoughts…I was very impressed with your delivery at the recent program’

BUILDING/CONSTRUCTION

ALMOUJ DEVELOPMENT MUSCAT
‘Thank you for making our people feel valued. All in all, this has been a great kick off to our customer service journey, and for that I am grateful!’

ADT SECURITY
‘For me the definition of a first rate speaker is one who is easy to listen to, witty, and very wise. You not only kept the audience riveted – and at the right time wonderfully amused – you could see in the eyes of the audience how interesting you were. You certainly had our attention.  The team are still talking about the “lettuce” which has become the adopted catchphrase for removing the unwanted and unnecessary from within our business. It was also clear that no one went away without having felt that something important and useful had been said.

‘The best way to tell you how well received your presentation was came during the week and at our Christmas function on Friday night – A good number of the team told me how much they enjoyed your stories and how well they were delivered. The enthusiasm and discussion throughout the call centre was contagious. I even had a number of people who didn’t attend wishing they had made the time.’

‘Over a year later I think of your messages around customer service & appreciation-and thank you for your ongoing wisdom & inspiration. Two years later, the team still reflect on your time with us which is nice to hear’

‘If you’re in the market for a talented speaker…we have had Catherine present to my extended management team and call centre staff in Australia on 2 occasions covering customer service. She is in Europe working for a couple of months and looking to build a network of opportunity on the speaking circuit. I would not normally send these sorts of emails but I consider her a great talent and a good opportunity if you have a need.’

AMBER TILES
‘Thanks for your fantastic presentation and for the great effort you obviously put into preparing it. Comments we have received from our Franchisees have been extremely complimentary and they certainly enjoyed discussing with you the successes you have created. Thank you very much again, and I look forward to seeing you again in the future.’

ALMOUJ DEVELOPMENT MUSCAT
‘Thank you for making our people feel valued. All in all, this has been a great kick off to our customer service journey, and for that I am grateful!’

APP ENGINEERING
‘What a thrill for us to have you open our conference. On behalf of everyone at APP, I want to say a huge thank you for opening our conference with such style and impact. Your presentation demonstrated that – although we’ve all heard the message before- it’s all in the delivery. The word “service” will never be the same again, thanks to your wonderful acronym and all the anecdotes that went with it.

You gave us such wonderful food for thought, and simple stories to illustrate your principles. The themes were picked up throughout the rest of the conference, and re-iterated by our CEO. I know the quality and calibre of your presentation helped to make this year’s APP conference: the best conference ever. Three cheers to you from all your friends at APP.

Cathy’s presentation was very visual –used props and music to hook into the audience. Her ‘customer service’ message was very well put across, via the tennis themes and balls.’

BLUE SCOPE AUSTRALIA AND NEW ZEALAND
‘A thought provoking (and highly entertaining) engagement session…Everyone I speak to is “buzzing” around your presentation at the conference….just loved it.  I had a suggestion that you should come and talk to each site individually as they found you so motivating’

‘Thanks for your engaging presentation. It tied well with the theme of the conference and I’m sure many people came away with some practical tips and postcard commitments.’

BLUESCOPE STEEL
We’re still getting  great feedback from the customer breakfasts you spoke at

BUNNINGS BUILDING SUPPLIES & HARDWARE
‘Spoke to a mixed audience ranging from junior staff to senior executives…all walked away inspired. We will work together again.’

CONSTRUCTION & ENGINEERING PERSONNEL CONFERENCE
‘The feedback was, without exception, highly commendatory.  Your verve and style commanded attention and generated challenge rarely seen in engineering conferences.’

CSR TIMBER
‘It was great to see someone with so much energy at our launch.’

DULUX
‘Feedback was overwhelmingly positive in relation to your key note. On a personal note I also enjoyed your presentation & the messages within it were valuable to anyone working in a customer facing role.
Your message is not only strong but the manner in which you deliver them is engaging & entertaining.
I hope that we are able to “team” up again in the future. ‘

FEDERATION OF MASTER PAINTERS AND SIGN WRITERS
‘Your presence proved to be a wonderful experience to all attending delegates. As organisers, it is always a pleasure to work with an adept speaker such as yourself.’

GJ GARDNER HOMES
‘I had a wonderful time meeting with you and we were impacted by your presentation.’

JAMES HARDIE
‘Thank you…not just for an excellent speech but also for the way you mingled with the people. You scored very highly in the post conference feedback reports.’

LAPORTE CONSTRUCTION CHEMICALS
‘There has been nothing but positive feedback!’

NEW ZEALAND MASTER BUILDERS FEDERATION
‘Your role was critical to the success of our conference. The content was relevant and thought provoking and gave delegates a substantial amount of new information to put into practice. You had a difficult act to follow from our keynote speaker at our previous conference and I congratulate you on being 100% successful.’ 

STEEL INSTITUTE OF AUSTRALIA
‘There is no doubt in my mind that your presentation was the highlight of the convention & want to thank you for a magnificent contribution.’

‘Everyone enjoyed and will certainly remember your message.’

STOCKLAND DEVELOPMENT
‘Thanks again for all your help and inspiring presentation!’

STOCKLAND RETIREMENT
‘Your session at our sales & marketing conference was on the money and extremely well received by all-feedback was very strong.  Thanks & well done! Attached is the quantitative feedback on your session.  You were definitely a favourite! Only the CEO scored a higher rating ‘

STRATCO
‘Our conference was judged by all to be a great success and you should accept a vote of thanks for your great contribution. I could not have hoped for a better reaction. Our chairman is still quoting some of the examples and experiences that you shared with us.’

WOOD & GRIEVE ENGINEERS
‘Highly relevant subject matter and a refreshing review of key items in our program.’ 

WORMALD SECURITY
‘I was so taken by the content [of your after dinner address].  As I always believed good service will result in a strong organisation, I bought the book. … I am placing an order for some more and some tapes, as I believe all my Line Managers need to hear your thoughts and experiences.  Needless to say I am very impressed.’

CHARITIES, INSTITUTIONS & ASSOCIATIONS

ASIA PACIFIC LOTTERIES ASSOCIATION
‘Your contribution created an excellent range of content that members could learn from and take

back to their member countries’

AUSTRALIA DAY BUNGENDORE
‘Your speech was the best we have ever heard.  It was just perfect.  We feel you were much more inspiring, interesting and enlightening than some celebrity who normally has only one aspect of their life at which they excel. Your life is so much more appropriate for an Australia Day event.  Your poetry touched us and all in our group as did your ample humour. Being a ‘new’ Australian (fair enough, 30 years is not so new!) gives you a perspective that some Australians who have never travelled take for granted. The man who gained his citizenship today, was surprised when you spoke with an accent but I’m sure you just reinforced his decision to make Australia his home.

I don’t know how much you are aware that the inspirational way you present your life story really touches the hearts of people and has the ability to change people lives for the better; reminding people of all that there is to be grateful for and what opportunities lie ahead if you recognise them rather than just dwelling on the past.

I am not normally moved to speak to presenters or to put ‘pen to paper’ but I’ve never seen such a perfect fit between presenter and event. Thank you for influencing our lives and inspiring us even more to be whatever we can be.’

AUSTRALIA DAY COOMA
‘An inspiring person with an uplifting talk. Over a year later I think of your messages around customer service & appreciation-and thank you for your ongoing wisdom & inspiration’

AUSTRALIA DAY-GUNDAGAI SHIRE COUNCIL
‘Thank you for coming down and being Gundagai Shire’s Australia Day Ambassador for 2014 and may I congratulate you on your very humble but inspirational Australia Day address. Feedback from your address was amazing:  all extremely positive. You are a truly inspirational woman who has achieved and experienced so much in life and I am sure you would have helped so many people achieve their dreams and successes in life after they attended  one of your “go and get it “addresses.

AUSTRALIA DAY PELARANG COUNCIL
‘We really enjoyed your time here with us as our Ambassador – you are so inspiring!’

AUSTRALIA DAY TAMWORTH
‘Captivated the audience at our Australia Day celebrations and gave everyone a very memorable experience for sure.  I have already had several positive comments regarding your speech and you have certainly won many new fans in Tamworth.’

AUSTRALIAN BUSINESS WEEK
‘Outstanding contribution. You made a great impact on the students and the most valuable accolade will be the response of the audience and knowing you have made a personal contribution to their future development.’

AUSTRALIAN CUSTOMER SERVICE ASSOCIATION
‘As with your clients, our members deserve value. Thank you for a super presentation.’

AUSTRALIAN INCENTIVE ASSOCIATION
‘What a fabulous asset you were to our conference.’

AUSTRALIAN INSTITUTE OF MANAGEMENT
‘Thanks to you for coming to Adelaide to speak at our breakfast.  Your presentation was motivational, inspirational and all round fantastic! I have received some wonderful feedback from guests.  It was a great start to our series for 2003 (only you’ve set a high standard now!)’ It was great to see so many people interested in your books. I look forward to being able to welcome you back again.’

AUSTRALASIAN PROMOTIONAL PRODUCTS ASSOCIATION
‘Feedback has been more than positive and your participation is undoubtedly one of the major contributors towards our success. Your interactive and dynamic method of presentation was enjoyed and much valued by all-and your generosity in agreeing to present the awards was also very much appreciated’

AUSTRALIAN WOMEN’S EXECUTIVE NETWORK
‘Fabulous presentation…you were exceptional’

BOY’S BRIGADE
‘Particularly helpful. I’d been attempting to articulate those ideas for a number of years without success.’

BLUE DRAGON CHILDREN’S FOUNDATION
‘I thought I’d drop you a line as I was talking to Van last night & the conversation turned to you – when we started discussing inspiration & how to motivate others. It’s been about 4 years since you were here, but you’re still remembered as a wonderful source of inspiration-& think you should know that!

BUNDABERG BUSINESS ENTERPRISE CENTRE
‘Of those who attended your session, I have had nothing but positive feedback and comments along the lines of, “our local business owners needed to be here to listen and learn

BPW (BUSINESS & PROFESSIONAL WOMEN)
‘It was a pleasure to have at BPW. There were so many wonderful comments back from the ladies, even the young ones and I surely appreciated the time you took to spend with us.’

CANCER COUNCIL
‘Thank you, for your wonderful presentation, at the inaugural Cancer Council Awards. Your speech matched the occasion perfectly and helped to make the awards such an outstanding success.’

CENTRUM EVENTS
‘Your presentation “Conquering the Challenge of Change” was extremely well received by all our delegates and we had many comments from guests leaving the function as to how much they had enjoyed the morning and how much they had learned! Not to mention a number of comments about your incredible thirst for adventure!

It is always a challenge to find a speaker for these breakfasts who can not only speak well, but also appeal to a wide range of job titles, ages, industries and business attitudes. You not only provided information that appealed to all criteria but you delivered this with passion, expertise and humour and provided valuable information that guests could immediately apply to their lives and careers.

I can only say, as the organiser, that it was an absolute pleasure to deal with you – you are organised and easy going – a treat for an event manager! I look forward to keeping in touch and to future opportunities. You are professional, friendly and a delight to work with!’

‘Your name keeps popping up – you wowed a lot of people!!’

CENTRUM EVENTS MELBOURNE
‘Why can’t all speakers be as lovely and together as YOU! As always you were brilliant!!!!’

EUROPEAN LOTTERIES
‘Feedback we received in Paris about your inspiring and interactive presentation was indeed very positive.’

EUROPEAN PROFESSIONAL & WOMEN’S NETWORK-Amsterdam
‘Thanks for being so inspirational and creating such an amount of positive energy…making the evening such a great experience.

DEE WHY SCHOOL FOR SENIORS
’Such an interesting talk today of a wonderful life. It was inspirational.’

DYNAMIS CLUB FOR WOMEN
‘What a wonderful night we all had and what enthusiasm you generated amongst us.’

EXECUTIVE ASSISTANT’S NETWORK
Your closing session was absolutely perfect.  It fully captured the mood in the room and the essence of what people had been learning over the two days about the need to get on with living the lives they want.  I don’t think I’ve ever received so many hugs at the end of a conference or witnessed so many openly emotional people at the conclusion of a conference. Thank you once again Catherine, the event would not have had its perfect conclusion if we hadn’t had you there.

FRENCH CHAMBER OF COMMERCE IN TOKYO
‘Our members found your lecture most interesting as evidenced by numerous questions at the end.’

FUND RAISING INSTITUTE OF AUSTRALIA
‘Your talk was great…. Very relevant and practical.’

IIR CONFERENCES
‘Very enthusiastic reaction to the topics covered…absolutely spot on-a great scene starter.’

‘Fantastic, impressive, superb energy, vibrant, humorous.’

‘I’ve read the book but the live show was even better.’

‘Delegates commented that your presentation was both practical and intellectually stimulating and inspiring.’

IIR CONFERENCE, New York
‘Thanks for your support and for being a great speaker and friend in Oz.’

ILLAWARRA SMALL BUSINESS CLUB
‘Your presentation was spectacular to say the least. The feedback I’ve received from members has been nothing but positive and everyone seemed to have a really terrific time.’

ILLAWARRA AREA CONSULTATIVE COMMITTEE
‘From the feedback I have received, you were a definite hit. I have had several phone calls from our members saying how much they enjoyed listening to you and how they had all taken something away with them to think about when times get challenging.

INTERNATIONAL ASSOCIATION OF BUSINESS COMMUNICATORS (IABC)
‘Thanks for your dynamic presentation to our international conference in Washington DC. We received the conference evaluations back from attendees, and your session was very well received. I’m sure this is no surprise, given the audience response and the lengthy line at your book signing.

‘Attendees loved your enthusiasm, your wit and insight and your dynamic speaking style. You motivated the audience, and set the tone for a successful closing day of the conference.’

‘Your service orientation is impeccable, Cathy. You’re unlike any keynote speaker we’ve ever worked with at IABC in your communication and follow-up.’

‘We would be glad to follow on with a reference letter for any future potential speech engagements.’

On a 10 point scale with 10 being extremely satisfied, your rating was 8.4 overall. (A rating in the 8-10 point range is considered excellent)

INTERNATIONAL WOMEN’S DAY
‘Best motivational speaker I have ever heard… interesting and inspirational. There should be more like her to boost business women.’

INVERELL BUSINESS AWARDS
Thank you very much for the amazing presentation. I know from the feedback we have received, your messages really hit their target.  You are a true inspiration and I know you will continue to make a huge impact on many lives for years to come.

KIMBERLEY SMALL BUSINESS SUPPORT-KUNUNURRA CHAMBER
‘Shift Happens workshop, last week in Kununurra. Leaves you inspired especially in the service industry, customer service is everything!’

LOTTERYWEST
‘Excellent speaker…Catherine was informative, entertaining and thought provoking. She took care to ensure that she was well briefed and listened to our needs and expectations. The whole experience from booking to debriefing was enjoyable and satisfying.
Everyone is buzzing today and very appreciative of the opportunity to hear you speak – the overwhelming comment being that you are so inspiring and thought provoking. A few of the managers have told me that they plan to use the talk as the basis of team discussions about internal customer service and my own business unit, Strategy and Planning, are doing the same at a session we are organising. People did really enjoy it and I believe really connected with the message’

‘It was great to hear your presentation again…I always find you get different gems when you hear things again.’

MAYORESS OF BRIGHTON LADIES COMMITTEE
 ‘Excellent…Catherine made the day a huge success!’

NATIONAL DISABILITY SERVICES
‘Your presentation ‘Shift Happens – Thrive Through Change’ provided our members with valuable insight and was very well received by participants. It was an absolute pleasure having you at our conference and we hope to welcome you back another time.

PROFESSIONAL DEVELOPMENT SERVICES
‘Nothing but wonderful feedback from those who attended. One lady told me her daughter had just gone through a broken romance and an unfortunate experience, but after listening to your presentation walked away saying that you had ‘changed her life.’

RED CROSS
‘Cathy was the perfect choice as a keynote speaker, she really researched her work.’

RED CROSS LUNCHEON
‘Your presence at the function certainly was a major factor in making it a very successful fundraising activity.  More than $8,000 was raised on the day … I really appreciate that you were doing me a favour.’

ROCKINGHAM CHAMBER OF COMMERCE
‘Excellent!’

RONALD MCDONALD HOUSE
‘Your session was refreshing and the perfect way to start our week! Catherine was amazing and the feedback from her session was outstanding-with many key takeaways. We have been recommending Catherine to our colleagues and will continue to do so.

Most of what you covered with us on Monday I had seen before. What I hadn’t seen was it presented in such a genuine and honest way, with humour and reality. It was a pleasure to be smacked over the back of the head by you so that all that learning can come to the front and be used properly. Thank you again for your time your words and your inspiration’

ROTARY CLUB OF SYDNEY
‘Interesting and entertaining good news story.’

ROTARY DISTRICT INTERNATIONAL
‘On behalf of all delegates at our Conference last weekend let me say thanks a million.

For me I found your presentation very illuminating. The story from your family certainly brings to life so much about what drives you. The Conference has been widely acclaimed as the BEST EVER. The quality of guest speakers is the recurring comment in the feedback which continues to roll in.’

SALVATION ARMY
‘The feedback I received in respect to your time spent with staff and clients here at The Salvation Army was that of gratitude – many shared with me that they felt inspired by you so I think it was a huge success. Our clients felt good about themselves because someone like you felt that they were worth your time ‘

‘We very much appreciated giving us the opportunity to bring such a renowned speaker as yourself to our clients and residents.’

SINGAPORE BOARD AGENDER
‘Thank you for being YOU!. Continue to inspire and help others help themselves’

SINGAPORE INSTITUTE OF MANAGEMENT 50th ANNIVERSARY LECTURE
‘A meaningful and memorable session.  We have had much positive feedback from the participants on your presentation. In terms of the written comments, most common ones were: motivational & inspirational-genuine interaction with the audience even before the session-sharing of personal experiences to emphasize a point-positive attitude and energy-humorous and easy to follow’

You’ve won their heart, evidently too from the sale of books that day! I’m happy coz I met my KPI

SINGAPORE POOLS
I received very positive feedback on the Social Capital Lecture and the lunch talk to the business executives.  A CEO commented that he took away many new insights and would need to review his strategies going forward.  One participant said that your performance was outstanding and made talks organized by S Pools an event not to be missed because of the quality of the speakers. A participant at the Social Capital Lecture said that the ambience was busting with energy because of your lively performance. Many commented that the talks were one of the best that they had heard for a long time. Congratulations and a big thank you for coming to Singapore to share your experience and knowledge with our friends and business partners!

SINGAPORE SOCIETY FOR PHYSICALLY DISABLED
‘Thanks for a great session-amazing energy’

SINGAPORE INDUSTRIAL & SERVICES CO-OPERATIVE SOCIETY
SINGAPORE TOTE BOARD
‘After your lecture, many felt inspired at a personal level to now pursue service excellence in their own organisations. They found practical take-always and useful tips in the content you delivered. Your creativity and relating of personal stories have made the talk interesting and engaging.’

‘Again, I reiterate what I shared to you after the talk that your sharing was life-changing.’

SPECIAL OLYMPICS TEXAS

It was a pleasure to have you speak and meet you in Austin. I enjoyed your philosophy, joyfulness and energy. Your talk was interesting and challenging- think differently, never let the past get in the way of the future and what’s adding cost and not value to your business.’

SYDNEY INSTITUTE
‘Many thanks for a fine address to the Sydney Institute.’

UNICEF
‘Very professional and thought provoking-it fitted so well with the message I wanted to get across to our group.’

YOUNG ACHIEVEMENT
‘Your professionalism, improvisation and focus you brought to the evening made it a delight to have you as our compere.’

‘Sixteen year olds can be quite unforgiving but you had them in the palm of your hand.’

‘A memorable, moving & wonderful speech! Thank you for sharing a personal glimpse of what appears on the surface to be so easy & perfect.’

YOUNG ACHIEVEMENT
‘Many thanks for sharing your time and your story with us last night. We have received very positive feedback from those who attended and appreciated your message.’

ZONTA
Catherine DeVrye was very special. I cannot remember any such talk  I listened to of recent times that was any better. I have started reading her autobiographical book and it reads as well as she speaks -fluently and engrossingly.

…loved your presentation-and will let you know again when I have finished the memoir. I loved your clarity backed by honesty , bravery and clear thinking in the book and in your spoken thoughts. Thank you again- inspiring and relevant .’ 

EDUCATION

AUSTRALIAN INSTITUTE OF MANAGEMENT
‘Participants enjoyed the session. But, even better, they felt what they learned would be useful in their own job situations.’

ASSOCIATION OF SCHOOL BUSINESS ADMINISTRATORS
‘Your involvement directly contributed towards the great success of the conference. Special comment was made in regards to the high quality of speakers and we value the time, effort and enthusiasm you gave to your afternoon’s presentation on Leading for the Future.’

BOX HILL INSTITUTE OF EDUCATION
‘A belated, but very appreciative, note of thanks for your presentation to our Management Conference.   The session was very well received and provided a wealth of relevant information and useful tips to aid our Managers. The conference was described by participants as the ‘best in five years’ and this is no small part to your excellent contribution.’

AUSTRALIAN SCHOOL OF APPLIED MANAGEMENT-WOMEN LEADERSHIP
‘You were amazing out there as one of our key notes, the delegates loved you and your presentation, and the feedback even at the airport about your presentation was outstanding.  You made a huge impact on so many.  Thank you for joining us on the day, and at such short notice, I am proud to have you as part of our team, if only for a few hours.’

‘It was truly amazing meeting you and seeing your incredible keynote presentation. The feedback we received from delegates mentioned your name many, many times. For you to step in at the last minute like that was an incredible effort.’

BURSAR’S (QUEENSLAND)
Thanks very much for attending the Bursars Conference last week – you knowledge is invaluable.

CATHOLIC PRINCIPAL’S ASSOCIATION
’Your presentation on hope & resilience in leadership, which provided a personal story with lashings of good humour, helped set the tone for the conference. And I was pleased that you were able to weave some of the issues we spoke about at our teleconference into your presentation. One of the visible measures of success was the amount of people who purchased your books.  A less visible sign of your success was witnessed in the relaxed and positive conversations-and sharing between participants throughout the conference, much of which stemmed from the tone you were able to establish through your thought provoking and entertaining presentation. I sincerely thank you for the work you put into designing such an effective presentation’

CY O’CONNOR INSTITUTE OF FURTHER EDUCATION
‘Great positive feedback from almost everyone that participated in her sessions that day. In fact, in the survey, 100% of attendees would recommend her to others… Catherine is one of the best presenters you could ever encounter-very engaging’

DEPARTMENT OF EDUCATION-WIDE BAY REGIONAL OFFICE
‘I wish you could be here to witness the effect you had on staff! I am constantly hearing your catch phrases echoing around the building. Your presentation provided an excellent springboard for our planning session. Down to earth but highly professional style’

DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING
‘Entertaining and pertinent…you certainly gave us some insights and tips for our strategy.’

DEPARTMENT OF SCHOOL EDUCATION
‘I gained a great deal from listening to your words of wisdom and have already passed the tape on to my husband who is managing customer focus in his company.’

DEPARTMENT OF EDUCATION-OPEN ACCESS CENTRE
‘Our client service standards were developed as a result of your visit-and we’re very pleased with the results.’

‘I am retiring next Friday and wanted to thank you for being an inspirational person to me over the years. You were a catalyst in instilling into our workplace a client focus that was of tremendous benefit and gave us a sense of pride and direction to our team.’

FAMILY DAY CARE-TOWNSVILLE INNER CITY
‘My colleagues and I had the great fortune to be able to see you last Saturday at the National Family Day Care Conference in Sydney.  We have been changed forever by your dynamic presentation, thanks for all the belly laughs, we are healthier too for having been in the audience as laughing is the best medicine

GOLD COAST INSTITUTE OF TAFE
‘Informative, energetic and motivational presentation.’

IMD INTERNATIONAL MANAGEMENT DEVELOPMENT PROGRAM SWITZERLAND
‘Merci beaucoups. You were a resounding success at IMD

Brilliant! You knocked it out of ballpark & I just tweeted as much.

Catherine was just fabulous on our campus and impressed the complete  scene of our international executives.

She represented your country with great dignity, full of inspiration and a great deal of laughter too.

Thank you for an inspiring presentation of your “shift” journey’.

INSTITUTE OF INFORMATION TECHNOLOGY
‘I really enjoyed your message as did others. Several women have asked how they can contact you and to congratulate me on finding such a fabulous speaker. I bask in the light of your reflected glory.’

KOROWA GIRLS’ SCHOOL
‘Your vivacious enthusiasm and articulate intelligence kept the proceedings moving briskly.’

LIVERPOOL PRINCIPAL’S ASSOCIATION
‘Feedback has been terrific. It must have been received very well as all voted to have quality speakers again next year’

MACQUARIE VALLEY FAMILY DAY CARE
‘I saw Catherine at the NSW Family Day Care Conference. I am still laughing and crying as I share her story with my family & friends. Thank you for sharing your story. You are truly inspiring!

MACQUARIE UNIVERSITY
Outstanding video… We always receive positive feedback when we show it as part of our course on Strategic Marketing in Finance but the response in Singapore was overwhelming.’

MELBOURNE MT ELIZA BUSINESS SCHOOL (former AUSTRALIAN ADMINISTRATIVE STAFF COLLEGE)
‘The session was an outstanding success. Worthwhile information in an inspiring and entertaining format… It’s certainly a bonus for us to know that your sessions will always be a great success!’

‘Tremendous contribution…6.78 out of 7’

‘Inspiring and informative, and participants continue to make reference to your ideas. They particularly appreciated your examples and commitment to your ideas.’

‘Dynamic presenter who is able to draw in vast industry experience to demonstrate issues.’

(I have about twenty more from this client, but repetitive comments).

DEREK WHORLOW (EX DIGITAL CSS) –MT ELIZA MANAGEMENT COURSE 1995

You said in your first note about adopting a positive attitude. That day certainly started that approach and it worked well for me. And it still does.I can only say you are inspirational to me and have been since the course.’

MONASH UNIVERSITY
‘Entertaining, as well as tops for educational value.’

NARRABEEN SPORTS HIGH SCHOOL
‘Thanks very much for your kind words and for the great talk you gave on Friday night. A number of parents have indicated that they enjoyed your presentation.’

NATIONAL FAMILY DAY CARE
‘Congratulations. I was blown away by your address at the National Family Day Care Conference on Saturday. You had me laughing and crying – and I took in every word. I hope to pass on some of your thoughts to carers in our scheme. May you continue to enrich the lives of those who have the opportunity to be inspired by your talks.’

NEW ZEALAND EDUCATION
Catherine knocked it out of the park – the delegates loved her! She set the tone really well for the conference and had our audience buzzing. Some really great feedback for her.’

Catherine DeVrye was a highlight of the NZ International Education Conference. Her slick and entertaining keynote address set the perfect tone for the event, with many delegates rating her as the highlight of the two day conference. Catherine was the highest rated speaker of the conference, achieving an outstanding score. If you want a keynote speaker who inspires, don’t hesitate to consider Catherine.

QUEENSLAND PRINCIPALS
‘Thank you for your presentation to the Principals Conference. I was rapt’

RAVENSWOOD SCHOOL
‘I said I would give you some feedback as to how my two girls responded to your talk. The elder, at  14, said that she found it very “inspirational” and took great heed of the maxim not to look back, only forwards.  She thought it was a very interesting and motivating session.  The younger one, 12, agreed with what her big sister had said (conveniently!) and then confessed that she had been bursting to go to the bathroom throughout your speech!  I don’t think the messages therefore sank in to quite the same extent-one out of two is pretty good I would say.

We thought that the messages you put across for that type of student group was tremendous and personally I was also very glad to have heard it.  I think that perhaps the most impressive aspect of your approach was that you in no way patronised the girls and came across as treating them as equals, an approach I concur wholeheartedly with –perhaps not every girl present understood fully the nuances of every story but they all respected and I think responded to the fact that you treated them as equals in status.’

RIKKYO UNIVERSITY BUSINESS SCHOOL JAPAN
‘Your lecture was so inspiring that even now my students keep telling me about it.’

‘What an excellent talk you gave us!  It was so nice that many students made a long line to ask you their own questions. Thank you so much for making our inaugural lecture quite successful. I am sure that everyone (including me and my colleagues) attending your lecture becomes very much confident in his/her life.’

‘Today is my luckiest day to be able to be an audience of your fantastic presentation. Thank you very much. I am today much convinced and deeply inspired from your speech how wonderful it is to be of someone else’s help by growing our own leadership within ourselves. Your sincere words and passion echo to me and I will keep those deep in my heart. Once again, thank you very much for sharing with us today.’

RIKKYO UNIVERSITY, COLLEGE OF BUSINESS
Thanks very much for giving a talk to the students yesterday. It was inspiring and insightful with full of your professional and personal histories which the audience relates to. I also enjoyed listening to your talk a lot.’

SCEGGS REDLANDS SCHOOL
‘Long may such standards prevail!’

SEYMOUR COLLEGE
‘I have just finished reading your book again for the 4th time. It’s a great book and one I always find encouraging and affirming.’

SOUTH AUSTRALIAN INSTITUTE OF TECHNOLOGY
‘Your address was the hit of the day-not only informative but delivered in a witty and entertaining manner.’

ST ANDREWS SCHOOL
‘Always appreciate your newsletters & inspirational news since your visit-so focused & positive. ‘

SYDNEY UNIVERSITY
‘We were all impressed with your thorough and detailed preparation, skill as a presenter and engaging sense of humour.’

TAFE LIVERPOOL
‘Thank you for your fantastic presentation, we have received very positive feedback from our staff
Many thanks for your most appealing and inspiring presentation. I was most interested by your stories that made a lot of sense along with your points. You used the recipe to make a point & tell a story exceptionally well. As the District 70 toastmasters photographer I have seen quite a few keynote speakers over the last 10 years in Toastmasters and yours was the best I have seen for its depth of content and interest factor.’

THE PENINSULA SCHOOL
‘Your address to our staff really hit the spot. Many of the ‘uninitiated’ are now talking about moments of truth and I have received many suggestions of how we can better serve our clients. We very much enjoyed your humorous and thought provoking talk.’

UNIVERSITY OF NSW-INSTITUTE OF INFORMATION TECHNOLOGY
‘What an inspirational talk – I bask in the light of your reflected glory.’

UNIVERSITY OF TECHNOLOGY-SYDNEY
‘Your presentation was well received and stimulated lively discussion.’

THE WENONA SCHOOL ASSOCIATION
‘Few speakers have the ability to bring their topic ‘alive’ as you did so enthusiastically and capably.’

WOMEN IN EDUCATION
‘You were great.’

ENERGY/MINING

AMPOL
‘Your natural and inspiring style was very refreshing to listen to.’

‘Delegates also appreciated the added touch when you spoke to them personally at the dinner tables afterwards.’

‘Like all motivational messages, there will be a retention issue. I feel that the sale of your tape and postcards will be very useful reminders for us-great idea.’

ARAMCO SERVICES
‘Your keynote is on the SAP intranet site. It is a message that you can watch over and over! I am having my team watch it too and telling everyone I know that they too can see it!’

ARC STEEL-ARRIUM MINING
‘Feedback was extremely positive. Specifically to your contribution, we sought feedback and asked if you were ‘informative and added value to the conference? 91% agreed or strongly agreed. Not too dusty, so thanks again for your contribution

BP CASTROL OIL
‘Just wanted to drop you a note to gloat about how amazing Catherine was this morning.  Initial feedback has been outstanding, with our finance director saying she’s the best speaker we have ever had globally!!  She connected with our audience, nailed the brief and is a lovely lady!!’

‘You have been described as the highlight of the meeting – meaning you really connected with one of the toughest and most cynical audiences ever.  Being able to adjust content and style to audience is a real art and it made the impact of your messaging that much stronger.’

BRAMBLES
‘Well, what a stunning contribution to our Congress you made! I can’t thank you enough for exceeding all the expectations and objectives that we could have dreamed for. My colleagues were stunned by the way you took them on a journey unlike any other they had previously experienced. Their feedback was unanimous in that your presentation was the best overall.

As testament to your success was the long queue to have your book autographed by so many tough-minded males who would not normally have taken such a book, let alone get it signed by the author. Equally strong was the emotional impact felt throughout the room by so many people who would not normally show their feelings.’

BRITISH OXYGEN COMPANY
‘Thought-provoking. You captured the minds of our senior executives and forced them to ponder the meaning of a customer service culture. Your drive for exceeding expectations was well and truly met when you then also filled in for a presenter who was running late. You managed the last minute request with grace, flexibility and quick thinking…feedback from your presentation was excellent’

BORAL
‘The feedback was very positive and many commented on the relevance of your subject matter and personal involvement.’

‘Excellent-met my expectations and related well to audience.’

CALTEX
‘An example of what can be done when quality is the focus; compering an evening that went like clockwork.’

ELGAS
‘Nice to meet up and really enjoyed your presentation. Some very practical ideas that can be easily used in my division-have already incorporated a service aspect for my next team meeting.’
 

FINANCIAL INSTITUTIONS

ADELAIDE BANK
‘Thank you for your presentation to our Retail Banking Team. The content was right on the mark and the energy of the delivery created a most inspirational, motivating yet moving presentation. I can assure you that you were the talk of the network.’

ADVANCE BANK
‘Polished speaker whose humorous style kept the audience’s attention (after a heavy night) while ensuring her message was clearly understood. I would have no hesitation in recommending her to all and sundry.’

AGC
‘Highly regarded… The highest rating of all fourteen speakers.’

AMERICAN EXPRESS FINANCIAL SERVICES
‘The response to Catherine’s presentation from attendees at our annual conference was very positive. Judging from feedback, it was clear Catherine had a significant impact on how “change” is viewed and acted upon. Catherine is a powerful and dynamic presenter, bringing enthusiasm, entertaining anecdotes and informative content that leaves a lasting impression’

A thoroughly relevant and powerful presentation which I know the team enjoyed and were inspired by’

AMERICAN EXPRESS FOREIGN EXCHANGE
‘Thank you for adding so much to our team weekend. Everyone enjoyed you, your ideas and stories. Even our most negative team members were totally impressed. You made quite a difference.’

AMP BANKING
‘Feedback so far has been positive.  People generally enjoyed your presentation and we are hoping it has inspired them to think more about what they as an individual can do to better service our customers. As we discussed on the day, some staff are quite cynical about “motivational” pieces in presentations so the final part of your session did not appeal to a few of them.  We expected this so are not concerned.
Feedback has been wonderful so appreciate your presentation. Staff certainly walked away upbeat but the real test will be their personal attitude and approach to service going forwards.’

ANZ FUNDS MANAGEMENT
‘My team especially my managers have since volunteered to me that they received a great deal of benefit from it. Personally, I could not be more pleased!’

ANZ
‘Feedback from your sessions was fantastic. … I really enjoyed working with you and everyone has absolutely loved your presentation… so keep on being awesome’

‘Your session was an absolute highlight. My guys loved it. Thanks again for a great session and joining us afterwards. It’s very rare that a keynote speaker comes out to play’..

‘You have definitely inspired me (and many others) to think above and beyond our daily lives. “Never treat your client in the way you treat your relations”. What a quote!

ANZ BANK
‘I just wanted to drop a line and say thanks again for your speech at the ANZ conference in Brisbane. Recently ANZ brought real time customer feedback systems into play and it reminded me of your stories of developing good customer service.’

‘Your presentation was again inspiring and judging by the engagement around the room you have had an impact on a number of people.’

APOGEE FINANCIAL SERVICES
‘Thank you once again for your contribution to the success of these days-your professionalism was greatly appreciated by us and the advisors- (who commented-Hit all the right notes & goose bumps as well, entertaining but very relevant, terrific and down to earth, inspirational)
’Catherine was an absolute pleasure to work with.  A great relief to know she’d be there on time and willing to stay back to sign books and talk to delegates and staff. Also she covered for late speaker in Melbourne – a great sport!’

AUSTRALIAN INSTITUTE OF CREDIT MANAGEMENT
‘It was especially good of you to offer your time in enhancing the professionalism of our members allowing them to express themselves and communicate with clients by providing superior customer service.  Our members certainly had an enjoyable time and the laughter and comments continued well after the presentation ended.’

BANK OF QUEENSLAND
‘Thank you for making such a meaningful and committed contribution… Feedback from our delegates has been totally positive and it was a pleasure to work with you.’

‘Entertaining and informative and thanks for also taking time to be a real part of our group.’

BANKWEST
‘Positive feedback from all staff is still coming through so we certainly achieved what we set out to do.’

NATIONAL BUSINESS BROKER’S ASSOCIATION
‘The feedback is it was one of our best Conferences in the last 10 years and your presentation was an outstanding part of that. Have no fears, I and all of the Members of AIBB will be singing your praises to everyone we can.

I have had several calls, & text messages of just how good your delivery was, have suggested they have you attend our conference next year.’

Attendee: I loved it and learnt a lot…I am implementing  the changes right now…Within the first minute of arriving back in the office I have saved $200 per month…

CAPITAL FINANCE
Thank you once again for an inspirational/entertaining presentation!

CENTAUR FINANCIAL SERVICES
Thanks for your presentation. I am certainly glad Brad and Marc recommended you as there was a lot of great insight for our teams.’

CHALLENGE BANK
‘Enthusiastic, fresh approach…and professional presentation. A most enjoyable hour.’

CHAMBERS INVESTMENT PLANNING
‘Your approach to the audience was light but decisive which I found to be very refreshing in comparison to other seminars.’

CIRCUS CAPITAL HONG KONG
‘The evening went very well’

COMMONWEALTH BANK
‘The presentation was very beneficial and I especially enjoyed the activities which involved the audience.’

Chairman: ‘I have had a browse of your book already and it seems to me that you have put your finger on some very key issues.’

COMMONWEALTH BANK EASTERN SUBURBS NETWORK
‘Thank you for your inspiration and encouragement.’

COMMONWEALTH BANK ADELAIDE
“The launch went well and the region is well and truly fired up ready to take on the new challenges – the proof will be in the pudding over the coming weeks.  The Area Managers all have their books signed by you. Many thanks for your enthusiasm and external support for my transformational change.’

I found your presentation very powerful and dynamic – certainly I have jotted a few key quotes which I hope you won’t mind me using at my seminar next week (attributable to you of course !)’

‘A great presentation which was very reflective of where we are heading CBA wise. My Managers were rapt and have taken your messages away with them.’

COMMONWEALTH BANK FINANCIAL SERVICES REVIEW
‘Exceptionally privileged to hear you speak. Very uplifting – great feedback from my team. Thank you very much’

‘Without a doubt, the commentary post the event is that Catherine was a resounding success. People loved her.’

‘I just wanted to thank you personally for your appearance at our all hands meeting. I know your words resonated with not only myself-but the program in general. I found it refreshing having your words re-focus us and consider the bigger picture.’

Thanks for being a fantastic speaker, you held my attention (and I think that of the entire audience) from beginning to end.’

‘I had many people raving to me about your message and how they’re feeling re-energised so much appreciated!…One of the best speakers I’ve come across in my life.’

COUNT PLUS ONE ACCOUNTANTS & FINANCIAL PLANNERS
‘We were very happy to the event and your contribution was fantastic-inspirational’

CREDIT UNION SERVICES CORPORATION
‘The response from the participants was very positive. Judging from feedback, it was very clear your contribution was highly appreciated by all; and rated the feature presentation by the majority.’

‘A quick ‘must read’ for all executives who think they understand customer service. The analogies at first seem simple, but Cathy has produced a very sound, up-to-date, instructional tool on the service ethic.’

DEUTSCHE BANK
‘You combined the content and the laughs in an exceptionally effective way. And I’ll never look at a wombat again without thinking of your talk.’

EAST SPRING FINANCIAL-SINGAPORE
‘It was both a privilege and inspiration to hear you talk. Many thanks for sharing your interesting story’.

ESANDA FINANCE
‘The best presentation we have ever heard on customer service…delivered with conviction and simplicity.’

FINANCIAL SERVICES ACCOUNTING ASSOCIATION
‘Thank you for speaking at our conference. When picking speakers it is always a hit or miss affair. In your case it was definitely a hit!’

‘I was truly inspired by your words. Your presentation was such a nice change to some of the more technical, insurance focused topics we listened to during those 2 days and it was definitely one that stood out in my mind for all the right reasons.’

FINSIA
‘The presentation went exceptionally well – each person was able to take something difference from Catherine’s presentation and this made it memorable for everyone.’

‘They loved it and found it very useful…we have indeed had very positive feedback from staff around the country so we are all very pleased.’

FLEXIPLAN
‘The feedback has been nothing sort of fantastic-people were relating your stories to their businesses which was an ideal outcome.’

IPAC SECURITIES LIMITED
‘Feedback was extremely positive and you have really made an impression – especially the “hot lemon and honey” story. We are going to have a “reward and recognition” award around this point.’

IPAC
‘The manager was still talking about your presentation from two years ago…and how good it was.‘

ISLAND STATE CREDIT UNION
‘Catherine was very motivating & entertaining who captured the audience immediately. Talk was relevant interesting and thought provoking. Everyone was impressed!’

LEND LEASE
‘Feedback from advisers in the field has been nothing short of remarkable. Your motivational closing session left our financial planner with a clear message that ‘Good Service is Good Business’ and has many of our people re-thinking the way they add value and provide service to our clients in the future.’

‘Feedback to your presentation has been excellent and has made a substantial difference in producing one of our most successful events ever.’

‘Feedback from advisers has shown your subject has created a large amount of interest and in many cases action within their businesses.’

‘What a privilege to get to know you and to experience the dynamics you bring to the platform. Business life won’t be the same without you. You were a huge hit.’

‘An enjoyable and thought provoking read…Having employed many of the suggestions in your book in my everyday practices, I have experienced many successes.’

‘I met my first lady client and thought back with a smile to your story. Needless to say, she is now a client and have already received my first referral from her.’

‘Having employed many of the suggestions in your book in my everyday practices I have experienced many successes.’

MACQUARIE BANK
‘The conference went really well and your time and content was great. I know it’s a hard audience – peaching to the converted (very few) and others that are much more transaction driven and in a harder basket.

For your feedback we’ve had some exceptional feedback as well as some feedbacks that it didn’t hit the mark with people. Generally though, it has been positive (I suspect you may get some additional work out of it) and people felt the messages were strong and very valid.’

MAYBANK Malaysia
‘I really enjoyed the show and your lessons that I now wish to impart to people around me so they benefit in their lives. I look forward to your next visit.’

MYSTATE
‘She was absolutely fantastic, very uplifting and delivered the brief to perfection. Some of the attendees said she was the best guest speaker to date…Feedback provided on the day was really positive. Everyone found your presentation both engaging and educational.’

NATIONAL BROKERS GROUP
‘Great energy and delivery. Very passionate with some excellence messages that the group were able to take away in.’

NEWCASTLE PERMANENT BUILDING SOCIETY
‘Interesting & thought provoking-the staff who attended gained immensely.’

PERPETUAL TRUSTEES
‘Informative and invigorating-our managers gleaned a great deal they can use in our financial environment.’

PROFESSIONAL INVESTMENT SERVICES-BORNEO
‘You are bloody good at what you do. You really helped set the scene for a great conference.’

PRUDENTIAL CORPORATION ASIA
‘I can’t believe we were telepathically aligned with the session! And what a pleasure to meet you and an inspiration!  Look forward to working with you again.’

‘Your sharing was motivating and is motivating. Hope you can share more in other opportunity, it’s good to have something to remind us to stay positive and energized in the continuous changing business environment.’

RAMS HOME LOANS
‘We use many of your anecdotes around the RAMS office; and phrases you used have slipped into our lexicon. All good signs of a presentation well received! ‘Thank you for your great contribution. Our challenge now is to keep alive the energy and passion that you created with your presentation.

I can’t believe it’s been a year since you spoke to us. I must tell you:  we ran a “Find RAMS’ Lettuce” competition a few months ago that was directly born from your presentation to us last year. I think I already mentioned that we immediately introduced many of your phrases and stories into our “speak” around the office.  Your impact continues!

REST SUPERANNUATION
‘A huge thank you for last week (and all the prep before the conference).  Feedback has been glowing! I certainly observed that there was still plenty of energy in the room towards the end of the day’

RHB BANK MALAYSIA
‘You may be interested to know that hard on the heels of our return, we had occasion to use your phrase “The 7 most expensive words in business are ‘we have always done it that way’”…’

It was a pleasure having you and thank you for sharing your story with us.’

It is so wonderful to have inspirational speakers like yourself who share their own life experiences with us. It gives our fund managers, who obviously have to deal with mega stress all the time, a relief since they can see how people cope in all sorts of situations.’

ROBINA FINANCIAL SOLUTIONS
‘Thank you kindly again for speaking at our little conference. We all thoroughly enjoyed your presentation and took a lot from it. Feedback from the conference and particularly your session was very positive so thanks again for getting us started on the right note.  They always say a conference needs to start big and you managed that beautifully.’

STATE BANK OF VICTORIA (COMMONWEALTH BANK)
‘Very appropriate and professional.’

STATE SUPER FINANCIAL SERVICES
‘Wow! What energy packed sessions you gave! The feedback has been fantastic.’

‘Your SERVICE acronym was excellent and everyone has said you were one of the highlights of the conference.’

‘You really spoke from the heart and gave your own personal experiences which brought your messages to life. ‘

‘In our session you had an IMMEDIATE effect on Tony our boss who stood up and let us all know what a good job we did.’

STRATEGY& (PWC BOOZ)
‘Your words have been really timely to the moment we are.

‘Thoroughly enjoyed your company as a speaker as well. You did very well indeed in holding the attention of a similar, but diverse and close partner team. I know it’s never easy, and you kept us reflecting on many aspects through the hour.

Thanks for coming to our event and speaking at such short notice. I know everyone had a great time and got a lot out of your presentation.’

Your input on the day was really great, it was fun listening to you and at the same time great food for thought. We don’t create enough moments to pause and reflect, so it was great that added great thoughts to one of those. Maybe I should blame the richness of thoughts instead of the red wine for the haze in my head in the morning

Once again, you did a great job and everybody I spoke to about it was indeed impressed.

THE MORTGAGE GALLERY
‘Presentation was very motivating and giving of many terrific messages which I’m sure will be put into good practice moving on. It is very easy to see why you are so highly regarded Catherine… it was an extremely enjoyable session and I thank you very much

THOMPSON FINANCIAL – RAINMAKER INFORMATION PTY LTD
‘Your part in this year’s Symposium certainly helped us achieve our goal of delivering to the delegates a first class forum of ideas’

TRANSRAIL CREDIT UNION
‘Very relevant to our business… Very informative with enough humour and examples to get the point across.’

WESTPAC FINANCIAL SERVICES
‘You sowed the seed of change… The quality program developed from these beginnings will result in a 40-50% improvement in productivity.’

‘Staff started to realise their jobs only existed because clients are prepared to invest funds with us.’

WESTPAC REGIONAL
‘Your session was brilliant. Very energetic and a good fit with what we are trying to achieve’.

WESTPAC RETAIL
‘Feedback has been very positive.  I know a number of the audience have been in touch with you about may be doing other stuff (surprise, surprise WOMBAT-repeat business speaks for itself!) – making your agents job pretty easy!’

WESTPAC
‘Feedback has been great, it seems you won over the ‘Product Infrastructure and Channel Infrastructure Team’.   I will send you through the comments from the feedback once it’s all collected.
‘Catherine was great-feedback from guests has been extremely positive and encouraging.’

WILSON HTM
‘Found her very entertaining and interesting to listen to. Thoroughly enjoyed her. General feedback from the advisors was very positive.’

ZURICH (participant only)
‘I was impressed by you the twice I have heard you speak – you are an inspiration.

FRANCHISE ORGANISATIONS

(may be duplicates from other industry categories)

AMALGAMATED PEST CONTROL NSW
‘You were the “hit” of the conference and I was so pleased to see that your message resonated with so many people in the same way it did with me the first time I saw you present. I hope you are not taking holidays next July, because it was unanimous that we get you back again next year!

AMALGAMATED PEST CONTROL NATIONAL
‘Thank you for your motivational speech at our recent conference. I thoroughly enjoyed it, especially the part when you mentioned “what if” I do sit back often and think “what if”, you shed some light on this for me and I now don’t think about it. I look forward rather than backwards (if that means anything).The card that you had on the table I still have in my bag and look at it often now, as I had placed that I wanted, team building, communication and success. This card alone is great motivation for me.

Really enjoyed your presentation – probably one of the best (more down to earth and realistic) I’ve heard.

In fact I think the only person who actually suffered from your performance was (champion footballer) because he had to follow you! We won’t make that mistake next time and you will go on last.’

BAKERS DELIGHT
‘Thank you very much for making a great contribution to our conference. The attached survey results say it all!’

BLOCKBUSTER
‘Catherine’s warm, professional and engaging style was a tonic for all. Powerful stuff indeed!’

CAMERA HOUSE
‘What she delivered was more than I anticipated, a humorous and action packed presentation that had the audience in fits of laughter. Through this she also managed to deliver a business message on “Change” with appropriate examples from real life that we could all relate to.

One key phrase was apparent in her presentation: ‘Change is inevitable. Learning from change is optional’ We then continued to use this throughout the rest of the meeting as we delivered the required message for our retailers to move with the times.

For anyone who is looking for a person to motivate an audience and give them an opportunity to rethink their personal goals, then you cannot go past Catherine.’

CENTURY 21
‘Thank you for an inspirational talk from an outstanding and inspirational person’

DOMINO’S PIZZA
Thank you for playing an important role in this year’s direction…fantastic presentation & I received positive comments all night about the relevance & inspiration you gave so many people in the room.

ELDERS
‘Feedback has been tremendous-delegates found it both extremely motivational and relevant to the real estate industry…. I have no doubt this will lead to fostering better client relations.’

EYECARE PLUS
‘Thank you so much for your contribution. I heard a huge amount of positive feedback about both your presentations – you really inspired a lot of people

FIRST NATIONAL REAL ESTATE
‘A short little note to tell you how much I enjoyed your session at our convention. It still leaves me with a ‘warm fuzzy’ feeling when I reflect on my notes. You certainly will assist many people, whatever their walk of life, with your message.’

GO VITA
‘Thanks for a great presentation. The members were stoked.’

HARCOURTS
‘Thank you for being part of our conference. You did a tremendous job for us – your address to the team was outstanding.’

‘You are such a sweetie – you were a real pleasure to work with – just the best.’

‘Feed back from our delegates has been superb – 95% of delegates who sent in evaluations rated your keynote very good to excellent. I look forward to keeping in touch with you – you are a very inspirational and fun lady.’

‘I have just seen your presentation on video-you were awesome!’
‘Thanks a million for an entertaining and informative address at the Harcourts conference. Got some neat stuff to go away and work on. Looking forward to reading your books, and to gifting the others you signed for me, I know they’ll be appreciated.’

HARVEY NORMAN
‘very, very pleased with your presentation. Feedback from the audience was good, giving you high marks, so many thanks for your presentation.’

IDA (multi level marketing-sells AMWAY products)
‘People are still thanking us for having had you to speak!’

IGA
‘Great entertainer as well as educator-worked well with audience.’

‘Your enthusiasm would defy anyone to be bored. Your true commitment to service is outrageous and always challenges me to lift my game. The evaluations have overwhelmingly talked about your presentation. Thanks for helping to make our conference a success.’

‘Your presentation went over well – congratulations. Retailers can be hard to please some times.’

LANDMARK RURAL
‘Catherine’s presentation was very well received with glowing feedback received from all attendees, all of our expectations were truly met.  Catherine will be highly recommended to our wider network and suppliers.

I have no doubt you will be hearing from us again in the near future. We have a few smaller groups meeting that would really benefit and enjoy hearing from you.

We certainly enjoyed your presentation and I would love to help you enter the U.S. market.  I obviously know a lot of people over there and would give you a very high recommendation

MICHAEL HILL JEWELER
‘I would like to thank you very much for your time taken for joining us in Noumea at our conference and for providing such an outstanding presentation. You were able to motivate the managers and to inspire them to achieve the best for themselves and for Michael Hill Jeweller.’

MIKI (Japanese multi level marketing)
‘We really appreciate your wonderful and informative speech at Opera House.  Our 2,400 customers and also our staff have come home with a deep impression.’

NEWAYS-MODERE
You certainly hit a chord with everyone and the standing ovation was both genuine and heart felt as our leaders were impressed. It was very evident that you had done your homework to ensure your presentation worked for your audience. We could not have been happier with the success. Your talks are both heart felt and inspirational which connects you with your audience, not everyone can do that.’

PRICE ATTACK FRANCHISING PTY LTD
‘Everyone considered your address to be both informative and beneficial to their business and also on a personal level.  Again, thank you for your participation as a guest speaker at our Conference.  We had been anticipating hearing you speak for a long time and it was well worth the wait!’

RAY WHITE REAL ESTATE
‘It is always a pleasure to have you at our conferences. I have had great feedback on your session…delegates felt both enlightened and motivated. We appreciate the time and effort you put towards the Conference and hope you enjoyed the day as much as we did.’

‘It is indeed rare to find a guest speaker so ‘in tune’ with our philosophies. It was an absolute joy to have a speaker of your calibre upholding what we believe to be the absolute basis of our business – SERVICE, SERVICE, SERVICE! Great to have you on the team.’

‘As a receptionist, I thought sitting in on the session would be of little benefit but found it related not only to sales but anyone who came in contact with the general public; and I gained a lot from it!’

REMAX
‘Catherine was fabulous – well researched and knew her audience hot buttons – funny and tearful all at once – a great way to start the day for the convention – so much positive feedback from all the delegates and we wouldn’t hesitate to recommend Catherine to anyone needing such a versatile presenter.’

‘It was a pleasure to hear your inspirational message.  Not a dry eye in the house, I think.  I look forward to having the pleasure again some time in the future. You have a wonderful story and a message that will inspire many… and certainly inspired us this day! You have made a very definite difference in our lives and we thank you for your contribution to the future.’

RETRAVISION APPLIANCES
‘Thank you for being such an integral part of the success of our seminar. Your messages were well received by our members and suppliers; and you were certainly the subject of many a conversation over the remaining days of the seminar.’

UNITED REALTY – NEW ZEALAND
‘It was wonderful to have you speak at our conference. Your presentation was sensational!’ 

GOVERNMENT

AUSTRADE SYDNEY
‘Very energetic, informative and enjoyable presentation. You did exactly what we asked i.e. to give the group an external perspective of best practice in client servicing and made it fun while doing it. The group greatly appreciated your presentation and I am particularly grateful to you for doing this at such short notice. You exemplify client service!’

AUSTRADE
‘I often think of your presentation all those years ago and how enthusiastic and positive you are in all that you do. I think you riding your bike into the conference will live in my memory forever.’

AUSTRADE participant
‘A big thanks for your presentation. I am going through some significant change in my life at the moment, and your presentation was informative, inspirational and motivational. I’m off to enjoy this day above ground!’

AUSTRADE COPENHAGEN
‘I have only received positive feedback to your presentation at our Europe Education Team meeting and would like again to thank you for an engaging session. I personally felt that my objectives of your presentation to the team (entertaining and educational) were met and judging from comments from individuals all appear to have taken valuable elements with them.

The book which they all received will be a long term reinforcement of your presentation, something I think that is very valuable.’

AUSTRALIA POST
‘Congratulations on your talk to the CPA’s. I enjoyed it.’

AUSTRALIAN PROTECTIVE SERVICES
‘Your sessions at both seminars were universally rated as excellent by all participants. In fact, some of them were moved to give you a 6 on our rating scale which had a maximum of 5!’

‘Your eminence in the field of customer focus, combined with your exceptional presentation skills, provided a great deal of assistance to me in getting this important message through to the troops and I feel sure that we will see tangible improvements as a result.’

BLUE MOUNTAINS CITY COUNCIL
‘Thanks for the impact your presentation had on so many at the conference. Feedback has been tremendous and it appears as though many people are starting to think “outside the square.”

BUSINESS ENTERPRISE CENTER NORTHSIDE
‘Your presentation very relevant and inspiring’

CHIEF MINISTERS DEPARTMENT
‘You hit Canberra like a cyclone after a presentation that nearly left your audience speechless. In question time, you mesmerised/hypnotised your audience.’

CITY OF TOWNSVILLE
‘Thoroughly enjoyable…We could use more of that enthusiasm and dedication in industry and government in Australia.’                         

COOTAMUNDRA DEVELOPMENT CORPORATION
‘One of the best motivational speakers we have heard.’

DEPARTMENT OF STATE & REGIONAL DEVELOPMENT
‘Based on the feedback forms, the audience thoroughly enjoyed your presentation and 100% indicated your delivery was good/excellent and 100% indicated they would implement what they learned! Some comments worth sharing are: knocked my socks off-the Anthony Robbins of business-what a refreshing & personal outlook on being a small business entrepreneur.’

DEVONPORT CITY COUNCIL
‘Feedback on International Women’s Day has been fantastic!  They all loved you and your messages!’

FAIRFIELD CITY LIBRARY
‘Being a librarian, I consulted many books on customer service. Only one on our shelves was Australian and it was the only one I devoured from cover to cover; the only one I found was based on common sense and provided an impetus to me. As a result, we’re benefiting from implementing some of the ideas.’

FISH CREEK LIBRARY
‘Thank you very much for a wonderful presentation, very meaningful and inspiring story.’

GOSFORD CITY COUNCIL
‘We certainly did receive positive feedback from your session! Congratulations to you.  It was an absolute pleasure to work with you.’

HONG KONG DEPARTMENT OF LABOUR
‘Thank you for sharing your invaluable experience on customer service. We were most touched by your personal life achievements. Your talk was inspiring in content and dynamic in the process. We were very impressed with such a high quality talk, we are certainly motivated to make a paradigm shift towards enhancing the quality of our service to the public.’

INGLEWOOD SHIRE
‘I heard you about 8 years ago and after hearing you again this week, was keen to see what I had written on my card that you gave us 8 years ago. I had written: ‘ this is the first day of changes to my life.’ I am now the mayor of Inglewood and had not ever thought of politics before your session. I thank you so much as now every day of my life is a challenge, exciting and positive’

INSTITUT DARUL RIDZUAN-MALAYSIA
‘Everybody that I met told me that they simply loved your presentation! Thank you for such a motivating session and contributing towards making PIDD a great event for everyone.’

INTER-GOVERNMENT ACCOUNTING GROUP
‘Excellent presenter & audience response…very good to work with and very friendly person.’

INVERELL BUSINESS AWARDS
‘Great speech! I know the crowd loved it and you’…Hon Richard Torbay

ISKANDAR DEVELOPMENT CORPORATION MALAYSIA
‘Thank you for accepting to speak at our Leadership Series – ‘Making A Difference’. We received good feedback both from our own employees and those from external parties. Your talk has been both inspiring and motivational that helps us to see the positive side of things. We wish to invite you to JB again’

I am still awed by the ‘Devrye Experience’ and  we have received only positive and glowing feedback.

Everyone loves the session from the feedback received and was saying no wonder you received the best speaker award.

You blow us away with your superb anecdotes. Loved it.’

JUSTICE DEPARTMENT- SA
‘Participants came away with a strong message. Excellent and informative.’

JUSTICE , HEALTH & FORENSIC MENTAL HEALTH NETWORK NSW
‘I have received very positive feedback from many people about your presentation. I’ve also heard from any managers who have started to read your book & love it.’

KINGDOM OF BAHRAIN-PRINCESS SHEIKA NOORA BINT KHALIFA AL KHALIFA
‘Your willingness to share your experiences and insights is highly appreciated. Thank you for bringing inspiration to the Kingdom of Bahrain.’

LOCAL GOVERNMENT ASSOCIATION OF SOUTH AUSTRALIA
‘A wow presentation…very well presented and very relevant to local government and their future-obviously a lot of thought went into the preparation.’

LOCAL GOVERNMENT MANAGERS AUSTRALIA QUEENSLAND.
‘…your keynote session really hit the mark with many of the delegates. I was very impressed at the research and effort you made to ensure your presentation was tailored and relevant to our Local Government delegates. It was such a pleasure to meet you and work with you and we hope there is an opportunity to work with you again in the future. ‘

LOCAL GOVERNMENT MANAGERS-NSW
‘You were an absolute pleasure to work with.  Your MC work was professional but had just the right amount of humour to keep things balanced. Your ability to read the room and adapt to the crowd was also fantastic. Your speaking performance was as motivating as your inspirational books.  Thank you again for everything.’

LOCAL GOVERNMENT ASSOCIATION-QUEENSLAND
‘We received great feedback from Mayors and CEOs at the end of the day-Many thanks for the value you bought to our conference and dinner table.’

LOCAL GOVERNMENT MANAGERS ASSOCIATION-TASMANIA
‘The session you presented ‘managing change while pursuing your dream’ was well received and certainly stimulated much discussion that it was inspiring, funny & very close to home in terms of relevance to their own situation. Your session was an excellent way to round off our conference and had delegates leaving with a good feeling & something to think about. I know you weren’t well, but no-one would have known that. Everyone at our table commented how delightful you were at dinner!  Have had wonderful feedback about your session and am so pleased that everyone enjoyed your talk as much as I did the first time!!

LOGAN CITY COUNCIL
‘Great presentation. Hit the nail on the head. Your presentation was right on the money and feedback from staff has been very positive-they were able to relate to your stories and experiences and your simple theory to good customer service. Overall feedback was excellent. Congratulations!’

MALAYSIAN INDUSTRY DEVELOPMENT ASSOCIATION
‘Your talk is very beneficial to all of us at MIDA. It was great & we received good respond from the participants…I have really enjoyed the motivation you gave. …feedback we received for the session was indeed very good and my colleagues are looking forward to more of these sessions’

MOONEE VALLEY COUNCIL
‘Everyone was going on about how you were the best speaker they have ever had!’

MUNICIPAL LIBRARY ASSOCIATION
‘Your presentation was truly inspirational to all and certainly contributed greatly to our success. One of my Councillors was planning on leaving at lunchtime, but after hearing you speak, she decided to stay and go to your afternoon session as well – and that’s really saying something – I know this person!!!’

NORTHERN CORRIDOR IMPLEMENTATION AUTHORITY-MALAYSIA
Participants (including me of course) were very inspired by your presentation. As told to you earlier, it is very rare opportunity for us here to attend such conference where speaker(s) will move around and interact with the participants; and to convince the individual that they need to overcome the challenge by themselves is a big challenge. Your topic just hit right on the nail.’

NSW DEPARTMENT OF STATE & REGIONAL DEVELOPMENT
‘A great result-& thank you for helping build the business skills of small business operators in NSW. Of all evaluations received, 100% rated your delivery as good to excellent and 100% said it was useful to their business. Comments included: spoke to my heart which is rare in the business world-well delivered with humour & huge amount of the human factor-I’ve been to lots of seminars but this was the most inspiring motivational talk ever’

NSW OFFICE OF STATE REVENUE
‘Thank you for your words of inspiration!’

OBERON COUNCIL
‘Do you know that was the first time in 10 years that anyone received a standing ovation. You certainly know how to capture an audience. Your plain speaking and terrific sense of humour was appreciated by a country crowd that can see through non genuine people any day of the week…I have seen a lot of speakers at conferences in my time and you are in the top echelon. On top of that your message of positive hope is universal. Many people in Local Government often go through tough times with their councils and encouragement is something they need most.’

PARKES SHIRE COUNCIL
‘Hundreds of people across the shire enjoyed your thought provoking words…Residents warmed to your disposition, charisma and spirit of engagement…inspiring address’

QUEENSLAND TREASURY
‘An incredibly innovative and effective way for executive managers to quickly understand and retain essential elements of client service.’

‘Thank you for your significant contribution.’

‘We enjoyed having you with us and we thoroughly enjoyed the message you gave us. You did what we asked of you perfectly.’

QUEENSLAND SMALL BUSINESS SEMINARS
‘Speaker’s credibility was high as she’s been there and done that-relevant and interesting topic…. light hearted yet serious approach…. with practical examples in humorous format’

ROADS & MARITIME SERVICES
‘Feedback from your sessions is some of the best we’ve ever had…amazing…Just love your work.    They all thought that you were wonderful…the most overwhelming response to our Information Days. We have had only positive feedback about your presentations and I would like to thank you so much for the energy, enthusiasm and genuine care you gave and shared with us.  For me the word ‘genuine’ was the one I found coming to mind most often about the day and that was why it touched a chord with so many there….women are pretty good at picking a fake and they could tell you were the real deal. .. thank you for sharing the journey with us. We are all inspired by you & hopefully we can always feel that way in all area of our lives. – I can assure you that your name is mentioned often here and I am grateful of the connection with you from our conference.  People still smile when they talk about the day and the effect you had/have on them.

‘You weren’t just happy to deliver your ‘standard’ talk but adapted it to the audience on the day….I will remember those fabulous Information Days and those lessons fondly for many years to come

I often think back to last years talk and I think it helped me really start my healing process and look at my life so far and what it has to offer in the future

‘It was a pleasure to have you speak at our conference and thank you for your wonderful presentation.

‘I have been very lucky to hear up close and personal wonderful speakers, from Pope JP2 to Prime Ministers, to great school principals  and even some people I didn’t like, but had to admire for their passion. And now Catherine, I am lucky to say that I can add your name to my list.’

ROTORUA DISTRICT COUNCIL-SOLGM LOCAL GOVERNMENT ASSOCIATION CONFERENCE
‘All feedback shows that it was highly successful. You obviously made a significant contribution to that and we want to recognise that with a special thank you.

We enjoyed having you with us and we thoroughly enjoyed the message you gave us. You did what we asked of you perfectly.

Quite excellent. Minister talked longer than he should have and half the audience were rushing off to catch flights- despite this Cath held things together really well and delivered an excellent presentation.’

ROYAL AUSTRALIAN AIR FORCE
‘Your model, backed up with humorous analogies has helped us to commence a fundamental questioning of quality service at the base. Six months on, it is obvious that many more staff are aware and attuned to the needs of their customers than ever before.’

‘Managers are also aware that service excellence can only come from a truly excellent organisation which values, develops and empowers its people.’

‘I doubt that we could have progressed as far as we have, or as quickly, without your involvement.’

ROYAL AUSTRALIAN NAVY
‘Very interesting, enlightening…most entertaining and emphasized importance of both management and leadership.’

SHIRE OF CAMPASPE
‘Have heard some great positive comments following your presentation. Whilst some staff say they have heard talks about customer service before – they still enjoyed the presentation, examples used, and said it just reinforces and refreshes the mind…’

SINGAPORE POOLS
I received very positive feedback on the Social Capital Lecture and the lunch talk to the business executives.  A CEO commented that he took away many new insights and would need to review his strategies going forward.  One participant said that your performance was outstanding and made talks organized by S Pools an event not to be missed because of the quality of the speakers. A participant at the Social Capital Lecture said that the ambiance was busting with energy because of your lively performance. Many commented that the talks were one of the best that they had heard for a long time. Congratulations and a big thank you for coming to Singapore to share your experience and knowledge with our friends and business partners!

SISTER CITIES ASSOCIATION
‘One of our Councilors who attended provided a report at last Wednesday nights Council meeting and indeed noted your presentation as one of the best he had heard. ‘

‘Your inspirational talk has encouraged and inspired me to move forward with a positive mind.’

SOBIN (SENIOR QUEENSLAND GOV’T LEADERS)
‘Excellent content & presentation style’.

SOLGM (LOCAL GOVERNMENT) CONFERENCE-NEW ZEALAND
‘We received excellent feedback from delegates that it was worthwhile & informative.’

‘Enjoyed your company at dinner last night and thank you for a great talk today.’

STOCKPORT COUNCIL-UNITED KINGDOM
‘‘We are progressing well on our “excellent to exceptional” journey–thank you for your part in helping us forward’

WOMEN IN LOCAL GOVERNMENT QUEENSLAND INC
‘I enjoyed working with you-you certainly were prompt with your answers and ‘just flowed’ with everythingmakes my job (as an organiser) so much easier.  And I know the delegates at the conference loved you.  You have a warm inner glow, and it’s passing your messages onto the delegates, handing them a ‘key’ then it’s up to them if they take the initiative and start to change!’ 

HOSPITALITY/TOURISM

AGE CONFERENCE- GAMING CONFERENCE
‘A great report on your address to our delegates and I’m sure I will be contacting you for a future address.’

AMERICAN EXPRESS TRAVEL
‘Thanks again for another good session…Everyone said they felt very positive and full of energy simply by listening to you, which of course is what we want.’

‘The commonsense approach to leadership is an approach Catherine has taken over many years in her successful career. She has helped me to inculcate this same thought, leadership, and caring work environment into our team at American Express Business Travel Australia.’

‘This book is an excellent reference for those leaders working toward achieving the same consistent, thoughtful leadership necessary for today’s demanding work life’.

‘Thank you for the tremendous contribution you have made to our business and the participative culture we have developed and shaped. Part of our success is due to your involvement and I am most grateful’

‘Also-congrats on being selected as a proud Australian to carry the torch. I’m proud of you and will have great pleasure telling everyone, one of our Amex family members is amongst the honoured.’

AUSSIE HOST
‘Thanks for your presentation-you made my afternoon session so much easier. We all wrote on your cards one thing to do! All great feedback-both formal & informal so thanks for making me look good.’

BEST WESTERN AUSTRALASIA
It was great to meet you and especially thankful to have the opportunity to hear you speak, we look forward to reading your books and listening to the CD and obtaining further insights that we can apply to our business and future.’

‘Thanks Catherine for your INSPIRING keynote presentation. It was the best of the three Best Western Conventions I have attended and one of my all-time favorite keynote presentation. It was clear to see why you have had so much success as a speaker. I’m now always on the look for ‘lettuce’ in our business.’
Your key note presentation was a great success and much appreciated by our members. I have received lots of comments from both staff and our hoteliers, your humour also went very well with our audience.’

‘Thanks for your INSPIRING keynote presentation. I told my colleagues that yours was the best of the three Conventions I have done at Best Western and one of my favourites all-time.’

BIG 4 HOLIDAY PARKS
‘Demonstrated a wealth of knowledge and delivered in an entertaining and enthusiastic manner. Her performance was of the highest standard and thoroughly enjoyed by the audience. We were honoured to have a speaker of this calibre who inspired the group and contributed to the success of the conference.’ Our Parks enjoyed your presentation and personally I got a lot out of it.

AUSTRALIAN REGIONALTOURISM NETWORK
‘You were the red bull and double shot of espresso that kick started our morning.’

BLACK QUEEN – LIGHTNING RIDGE
‘I cannot tell you what a thrill it was for us to have you here in Lightning Ridge and especially at the Black Queen. Your keynote opening was fantastic. Everyone was glued to you even through the heat of the room. Lori could not have picked a better speaker.’

BOATING AND MARINA ASSOCIATION
Great presentation- set the scene for positive collaboration & engagement.’

BONDI JUNCTION HOTEL
‘Thank you for the highly motivating talk you gave at the Pan Pacific Marketing Seminar. I have just finished reading your book that I purchased and have found it must for all marketers.’

BUSINESS RETREATS AUSTRALIA
‘You’re an inspiration.’

CLUBS NSW
‘You have taken customer service to a completely new height. Thanks you so much for accommodating our changes to the schedule and for such a dynamic wonderful presentation…We have had really positive feedback from your sessions. You really hit the mark with the information you provided and the level that you pitched the content. Well done. Your presentation was outstanding…and you really practice what you preach’’

As always, an absolute pleasure to have you with us. The fact that you are so flexible & could just jump in literally at a moment’s notice was greatly appreciated & saved what could have been a disastrous morning.

We will certainly always keep you in mind for any future seminars.Your energy & enthusiasm alone make you a fantastic asset to any event with your presentation content being the icing on the cake.

People did really enjoy it and I believe really connected with the message. I’ve received some lovely emails from the attendees and the feedback has been fantastic! I think everyone walked away with some very useful information and were definitely inspired to invigorate their customer service.’

COFFS HARBOUR EX SERVICES CLUB
‘She adapted her presentation to suit the audience and impressive improvisation. The audience warmed to her immediately and she held their interest for the duration.’

COOK ISLANDS TOURISM CORPORATION
‘Sincere thanks for your contribution to the 4th South Pacific Conference held in Rarotonga. We have received very positive feedback from delegates who were truly inspired with your delivery.’

CRADLE COAST AUTHORITY
‘We have had such positive feedback from the conference regarding your presentation, I think you really touched people and got them thinking, including myself. You were a great hit and wonderful kick-off for our conference – everybody loved you! I was happily surprised and impressed with the number of people who told me that they had met you and talked with you afterwards. So thank you for being more than ‘hired entertainment’-staying on to share with us, come to our dinner and explore our region makes you a friend we look forward to welcoming back.’

‘At an auction today, a man came up to me (not sure who he was) thanked me for a great Forum & told me how wonderful I was for getting such a wonderful speaker like you-we both scored well.’

CRADLE COAST AUTHORITY
‘Your presentation was inspiring & challenging and contributed significantly to the overall success of the event’

CROWNE PLAZA HOTEL-TERRIGAL
‘Your speech that you did here at the hotel back a month ago now was absolutely brilliant and the GM loves your books.’

DCXP MOUNTAIN JOURNEYS
‘Thank you for your inspirational talk. As I am sure you have been told many times, yours is an amazing story of resilience and inner strength. Matched with your intellectual abilities, that has proved to be an unstoppable force!’

DISCOVER THE LEVEN CRUISES
‘Your inspirational talk has given me further strength & support. Over a year later I think of your messages around customer service & appreciation-thank you for your ongoing wisdom & inspiration’

DISNEY INSTITUTE
‘You are my hero of the day by jumping in and delivering so well-and so far ahead of the schedule!’

FAIRFIELD RSL CLUB
‘Many thanks for inspiring our staff members today with your words of wisdom. I am sure that today will certainly act as a catalyst for change for many people. You certainly fulfilled our brief and managed to capture the attention of all our guests– so much so that I believe they were afraid to make a sound for fear that they would miss out on something you would say!

After a week, I still have staff members raving about your presentation – now that’s when you know someone has had an impact.’

FOUR SEASON’S EVENT PLANNERS
‘Thank you for speaking at Four Seasons this morning.  You were wonderful and I know made a great impression. Here’s some other feedback…I enjoyed Catherine’s presentation yesterday. Very enlightening and a great inspiration. Thank you for a soul warming breakfast!
It was great to get a thunder bolt of that ‘can do’ attitude.

GOLD RUSH COLONY TOURIST CENTRE
‘You may not remember me, as one of many in your audience but I bought the books which you dedicated to the staff-and as a result of your lettuce story one of my team came up with an idea of how to turn a cost into a profit centre!’

THE GREAT ESCAPE CHARTER COMPANY-BROOME
‘This is brilliant. I read her book years ago and saw her speak. The entire office from Great Escape are coming. In fact she and her books were instrumental in my own small business success in Melbourne and I have recommended far and wide since the 90’s!!’

HAYMAN ISLAND RESORT
‘We won the Queensland Tourism Awards 5AAAT award. Many thanks for your assistance and your contribution has definitely made some impact here.’

HILLS HAWKESBURY & RIVERLANDS TOURISM
‘We’ve had great feedback-with everyone saying content was interesting & they learned something!’

HOG’S BREATH CAFÉ  Las Vegas
‘Thank you for a great presentation to our group, everyone I have talked with enjoyed and importantly took something away with them back to their business.’

HOTELIER’S INTERNATIONAL
‘Thank you for your participation. I and many others thoroughly enjoyed your talk. I have already received a few nice emails.’

KIMBERLEY SMALL BUSINESS SUPPORT-KUNUNURRA CHAMBER
‘Shift Happens workshop, last week in Kununurra. Leaves you inspired especially in the service industry, customer service is everything!’

LORICK MANAGEMENT-TOURISM CONFERENCE ORGANISER
‘Catherine is a fabulous key note speaker that manages to motivate the unmotivatable (if that’s a word). Her address on Customer Service is always relevant and makes people leave realising things they can change for a better service industry.’

MELBOURNE & OLYMPIC PARKS
‘Thoroughly enjoyed your presentation-not a lot of people talk from the heart. I think there were a few of us in the audience with a bit of a tear!’

NELSON TOURISM SERVICES
‘We have received excellent feedback from the delegates that it was worthwhile & informative and our many thanks to you for your thoughts & effort with the SOLGM conference and helping to make it a success.’

NEW ENGLAND TOURISM
‘The highlight of the symposium lasted all day, as a result of an inspiring and entertaining MC Catherine DeVrye. She presented the key note address on customer service and imparted her wealth of knowledge and experience from a range of industries. Some memorable catch phrases such as, “the seven most expensive words in business are, we’ve always done it that way” ensured a large number of useful take-aways.’

PARK HOTEL GROUP SINGAPORE
‘I enjoyed very much your style of lunch talk.’

QANTAS
‘Thank you again for the enthusiastic talk at our conference-it ties in directly with many of my philosophies especially as it related to company spirit.’

REGISTERED CLUBS ASSOCIATION
‘Even though other speakers have been on the speaking circuit for a number of years, delegates rated you the best of the conference.’

‘Brilliant performance…once again.’

RSL (RETURNED AND SERVICES LEAGUE)
‘Your speech to the conference was magnificent’ (Bruce Ruxton)

RSL-BOTANY
‘Just a short note to sincerely commend you on your seminar contribution at the recent Services Clubs Conference in Canberra. You were by far and away the best of a very select group of presenters.

It has to be devilishly difficult to hold everyone’s attention for each and every moment during a presentation, but you did it easily – your sincerity being the optimum feature.’

ROYAL PLAZA HOTEL SINGAPORE
‘You rocked today!  Odette was really happy. Thanks for making me look good!

SERVICE CLUBS ASSOCIATION NSW
‘The initial feedback from delegates has again been extremely positive…thank you for your commitment to this sector of the Club industry in appearing at the conference.’

SAMOAN TOURIST BOARD
‘It’s amazing how your conferences have inspired many people like myself.’

SHIP TO SHORE CRUISE CONFERENCE
‘Thank you for your energetic, insightful and inspirational address to delegates and the local tourism industry.  The feedback we are gathering shows you were a hit, a true highlight of the conference.  Your presence has not only raised awareness of customer service issues but has raised the level of professionalism of our event.’

SOUTH COAST TOURISM
‘Thanks again for the fabulous contribution you are making to tourism.’

SOUTHERN PACIFIC HOTELS
‘The group excelled in terms of ideas and innovations under Catherine’s leadership.’

‘Although a couple of years have passed, the Conference is still talked about by many…and I am reminded of the success of those several days and your enthusiastic involvement.’

SYDNEY CONVENTION & VISITORS BUREAU
‘Very well prepared and enthusiastic presentation. Would be pleased to recommend her for corporations needing a motivational speaker to get a message across.’

‘Let me tell you there was not one person who didn’t enjoy your presentation to us. It was very motivating and just what we needed after the two days which was confirmed by the excellent rating tally and the feedback comments.’

‘I personally found your presentation motivating and inspiring and found you so true to your word about customer service and life in general.’

SYDNEY SHOWGROUND
‘greatly appreciated & very well received’  The team have conducted their follow up and are receiving some good feedback I believe. When we get the complete results we will share it with Ovations and hopefully they will with you.

Once again thank you your story was inspiring and I know I personally took some ideas away from it which was an added bonus.

TE PAPA MUSEUM
‘I didn’t introduce myself yesterday but your talk at the TIA Summit was fantastic’

THOMAS COOK
‘Thanks so much for a great performance.  Enjoyed by all and was pertinent to our conference theme.’

THE HILLS COUNCIL-AUSSIE HOST
‘Thank you for the great presentation and the book!  I look forward to working again soon!’

TOP 10 HOLIDAY PARKS
‘I can’t thank her enough for the excellent job she did. Good keynote speakers are not difficult to find but often ensuring good brief understanding and relevance are. Catherine delivered in spades in both these areas. Our initial conversations on the phone were very positive with her asking a range of relevant exploratory questions making 100% sure she understood us, our business and the objectives we wanted to achieve through her presentation. She attended the Conference early mingling easily with delegates, which was special and her presentation itself was outstanding. Relevant, funny, emotional, uplifting, thought provoking and educational. Most importantly delegates left with a range of tools they could put into practice to improve their own businesses and lives. I would not hesitate to recommend Catherine to anyone looking for a world-class keynoter who gets it.’

TOURISM COUNCIL OF AUSTRALIA
‘Outstanding address…this is not a standard letter I send to each speaker but I wish to convey our appreciation for the quality of information and the positive motivation associated with it.’

‘You well and truly put service back on the agenda for the industry. Post conference comments have been very positive.’

TOURIST  INDUSTRY ASSOCIATION –NEW ZEALAND
‘Delegate survey feedback to date is very positive, including your presentation!…hear you were a star  at the Summit, we were so fortunate to have been able to find you.’

TOURISM NEW SOUTH WALES
‘Delivered with a meaningful and memorable message, leaving the delegates feeling good and with a couple of practical ideas…great feedback on your performance.’

TOURISM QUEENSLAND
‘The marketing team thoroughly enjoyed Catherine’s presentation including the personal aspects that she so kindly shares with her listeners.  Staff are still talking about her presentation and the wonderful messages they got out of it.’

TOURISM TASMANIA
‘Your address at the Ministerial dinner was an excellent boost for the industry and an amusing and memorable reminder for us to exceed customer expectations.’

‘Your set of books, video, and audio tapes are an excellent reference tool.’

WELLINGTON MUSEUMS TRUST
‘A wonderful inspirational presentation Wellington – to take us to new heights in 2015!’

RYDGES  

HUMAN RESOURCES

C-CHANGE
‘Catherine, I attended your session at Newcastle I&I NSW yesterday and just wanted to say a personal thank you.  I loved your pragmatic approach and authentic style so “WOMBAT” and “promise good, deliver great” resonated with me and so enjoyed your use of metaphors which made things so memorable.’

FRAMEWORKS FOR CHANGE
‘Thanks again for a great and inspiring presentation.’

HR SUMMIT SINGAPORE
‘Really appreciate the time and energy you so generously gave to the event.’

INTEGRATED WORKFORCE
‘The weekend was a major success-thanks for all the work you put into your presentation. I thoroughly enjoyed it as did the group.’

LEADERS WITH A LIFE PROTEUS ENTERPRISES
‘Thank you for speaking at our Power of Positive Leadership conference. I would particularly like to thank you for your session and for the informative and powerful message that it brought to the delegates.’

LEHMAN & ASSOCIATES (for recruitment conference)
‘Thank you for an amazing presentation the feedback has been sensational.’

PRUDENTIAL CORPORATION ASIA-HR MANAGERS
‘I can’t believe we were telepathically aligned with the session! And what a pleasure to meet you and an inspiration!  Look forward to working with you again.’

‘Your sharing was motivating and is motivating. Hope you can share more in other opportunity, it’s good to have something to remind us to stay positive and energized in the continuous changing business environment.’

RECRUITMENT CONSULTING ASSOCIATION OF AUSTRALIA
‘Excellent’

RECRUITMENT SOLUTIONS
‘It still amazes me just how often I reach for your book. Four years later and once again I am reading your book from cover to cover. I wanted to thank you for being a wonderful mentor.’

SLADE –TRANSEARCH RECRUITING
‘You messages were very relevant and your story telling is terrific’

‘Feedback was very positive, so thank you very much for giving us your time, energy and benefit of your experience. Even the cynics (and there is always one or two of them, as you know) were won over!’

‘Thank you for such an amazing talk, everyone was thoroughly impressed and I think that everybody certainly left with a slightly different outlook on world and life, and that is such an amazing gift you possess! Thank you again for your impressive words and also for joining us for the drinks afterwards.’

‘We so appreciated your contribution last year. Your messages were very relevant and your story telling is terrific.’

SYDNEY SHOWGROUNDS EXECUTIVE ASSISTANT FORUM
‘Catherine DeVrye, 2010 National Keynote Speaker of the Year took to the floor, inspiring the EA’s with practical & inspiring stories on creating a vision and activating change to improve productivity in the workplace. Not even half way in, the EAs were finding new ways to bring their next event to life.’ 

INFORMATION TECHNOLOGY

ADINSTRUMENTS
‘I cannot rate Catherine highly enough.  She was absolutely brilliant.  She really took the time to understand who we are as a company and what we were trying to achieve at our conference, then adjusted her material to work for us.  An inspirational woman who our team couldn’t have made more positive comments about.’

COMPAQ COMPUTERS
‘Very relevant to the focus of the day as well as being entertaining.’

‘Excellent- her presentation was very much enjoyed by all of us! She prepared herself well in advance and had the audience enraptured.’

‘Feedback from the meeting is overwhelmingly positive. Thank you for an absolutely outstanding job.’

COMPUTER ASSOCIATES  (comments from multiple presentations)
‘Many, many thanks for your involvement in our Knowledge Exchange seminars-as the above data shows, our investment in having you speak was money well spent.’

‘She spoke earlier this year at CA’s Enterprise Management forum where she received the most favourable audience response from any speaker in the 2 1/2 year history of the event.’
‘In terms of its quality and practicality, your presentation has set a new standard for our event. We have learnt a few valuable ideas, such as having the speaker greet the guests and mingle at the breakfast table, and we will be recommending them to future speakers’.

‘Thank you for the enthusiasm and professionalism that you brought to our event and I look forward to working with you in the future’.

‘We have just finished our evaluations and the results were fantastic! Attendee evaluations show that:

95% thought your content was at the right level

100% thought your pace and style were right

99% will return again

100% gave you a favourable overall rating with 60% giving you the top rating.

This is a record of achievement no other speaker has matched in the two years we have been running Knowledge Exchange seminars.

Response from the sales force has also been positive. All sessions produced leads and our account managers are pleased that contact was established at an executive rather that at a functional level.

‘I am also grateful for your willingness to be interviewed by journalists and television hosts during and prior to the seminar series. Your cooperation with publicity has helped us establish our new brand identity. You were also a delight to be on the road with -–hardly a ‘professional’ consideration, but not to be overlooked.’
‘Thanks for being so wonderful.’

‘Your gentle reminders of the importance of focus and empathy will not only help me to achieve my immediate goals, but will also play an important part in building better relationships through next year as well.’

‘Catherine is an excellent and inspiring speaker. She engages with her audience in a very real and individual way. Whilst at CA, I hired her on several occasions and every time she delivered, vastly exceeding the expectations of the company and the audience. She is wonderfully warm and has a great sense of humour.’

COM TECH COMMUNICATIONS
‘Catherine was exceptional – she listened to our requirements and delivered. She is extremely professional and takes pride in the work that she does.  We are delighted that we used her and would definitely use her again.’

CRAY COMMUNICATIONS
‘The content was exactly what we are focused on-you captured the complete attention of everyone with your entertaining and stimulating presentation. We could have listened for another hour!’

FUJI XEROX
‘Thank you for your contribution. It was greatly appreciated.’

FUJI XEROX SINGAPORE
The feedback on your session is very good. Thank you for sharing your experience and motivating our customers…Many customers have feedback that they enjoyed your presentation very much and had some takeaways. I am impressed with your energy and passion which exudes from within

GATEWAY PTY LTD
‘I would like to take this opportunity to thank you and let you know how much your presentation was enjoyed by everyone attending the Gateway ‘People Rule’ sales and marketing conference.

You conveyed the spirit and passion associated with your life experiences and especially the Olympic Torch Relay in a light hearted and entertaining manner. This along with your relaxed approach and enthusiasm ensured all present received an informative message in a highly enjoyable format.

The message we took away was that anyone who believes in themselves, anyone who ever wished, hoped and dreamed, can achieve their goals with a little persistence, passion, dedication and inspiration – like the girl from ‘small town Canada.’

Cathy, again thank you. It is the little extras that make the ordinary extraordinary.’

GOLDMINE SOFTWARE  (Bendata)
‘She is an excellent speaker and was very well received at recent seminars here.’

HEWLETT-PACKARD COLORADO
‘The Hewlett-Packard Women’s Information Network group of Northern Colorado would like to thank you for the wonderful presentation you did for HP on “Ignite your Dreams-Turning Obstacles into Opportunities” in Fort Collins and Loveland. You connected with individuals through your unique ability to make the presentation real to each person. You were able to touch their senses, keeping the audiences attention while motivating them to reach deep within themselves. The real life examples you used, and experiences you have lived through, brought life to the presentation. The emotions ranged from tears to laughter. It was very motivating and inspiring.

Each of your two presentations was modified slightly to address the needs of the different audiences enabling the audience to understand your message, and relate on their own terms. We heard great comments from the participants. Interestingly, we even heard from the Lobby Security on what an outstanding presentation you must have provided, as they overheard numerous people discussing your presentation as they left the building. Participants spoke about how they were motivated to reach higher and dig deeper to reach their goals. (“Focusing on the positive to produce professional and personal success to ignite their own dreams”) Attendees were also inspired to provide better customer service and look at the complaint calls they receive as opportunities to improve our products. By serving our customers better we will reach some of our business goals, as you stated in your presentation. Better service improves better market share and profitability. We would rather have the 6 people talking about how good we are than the 10-15 letting everyone knows how bad their experience was.

“Change is inevitable- Learning from Change is Optional” The world we live in is one of rapidly changing environments, and you illustrated how it is best to be a change manager. A change manager is a person that embraces change and remains flexible. Your story about managing within a global environment while working at IBM Asia Pacific, made us see the need to be aware of our environment and the various cultures we are exposed to. You helped us to realise that in a global economy so we could be effective in reaching our dreams without causing obstacles for others. “Be victors from change rather than victims of change”

Thank you again for your very inspiring presentation and your valuable experiences you shared with us. You will always be welcome at HP I am confident that we will reap the benefits and become more successful by “Focusing on what we can do rather than wasting energy on what we can do”

HITACHI
‘Great contribution…Your talk was geared to the ambience of the evening and I was particularly pleased you incorporated information on the company.’

‘We appreciated your free and easy style in talking with guests. So often, speakers come and go, rather than involve themselves with their audience. Thank you.’

IBM
‘I didn’t realise learning could be so much fun. Best presentation I’ve ever seen at IBM.’

‘Inspiring and entertaining. Everyone came away with a better idea about service and, more importantly, what they can do to improve.’

‘Your customer presentations were outstanding and extremely well received.’

‘It’s a great presentation and everyone enjoyed and appreciated the opportunity to

learn more about service.’

IBM JAPAN
‘Great contribution to our program-exactly what customer service meant with many practical examples.’

‘Truly worthwhile & dynamic presentation. We were very much impressed with the great attention to detail and the quality of your material’

I-FLEX SOLUTIONS INDIA
‘Thanks very much for having consented to speak at our conference. It was wonderful having you over and I speak for the participants when I say that it was quite meaningful for us.’

INTERNATIONAL DATA CORPORATION
‘Four months ago I had never heard of Catherine DeVrye so when your name was recommended as a banquet speaker I was a little skeptical and had it not been for you impressive career credentials I may have had second thoughts. Two weeks after the conference, I am eternally grateful I trusted the judgment of the person proposing you.

The vast majority of attendees gave your presentation a 100% satisfaction mark. Your professionalism, courtesy, diligence and attention to detail impressed me      strongly.’

LEADERSHIP SOLUTIONS – HEWLETT PACKARD
‘You have an inspiring spirit to share.  The Colorado conference was a wonderful experience, everyone who came to share it added a special touch … yours was quite exceptional.’

MEDIA SPARK
‘Thanks for a fantastic presentation I was sooooo impressed that you did away with your PowerPoint slides-so cool. Most people (me included) rely on them to dictate their presentation

MICROSOFT
‘It was a pleasure to have you at the event. We have yet to collect formal feedback but your session was definitely a hit from the conversations I have had. A lot of people have called it out as a highlight both from the Australian and Singapore team. But again – thanks so much. Great job!!’

NEC
The rave reviews that we got from your presentation were great-you totally smashed it. Thanks again for kicking off the day with so much energy and passion.’

PAXUS

‘Cathy’s presentation had a strong motivational flavour.’

SAP INDIA
‘I must tell you that the people whose life you really changed were in my house.’

‘Thank you for the wonderful speech in Bangalore. It was extremely good and there are a lot of take-away from your speech on “SERVICE”…It was an excellent presentation which we can keep for reference.’

‘I did mention that you had the rapt attention of the audience and that to me is a GREAT sign.’

SAP USERS GROUP USA- SMITH BUCKLIN ASSC.
‘A huge thank you for the excellent job that you did at our conference! It was great to hear all of the positive attendee feedback and it was a pleasure to work with you …The Board was pleased.’

SAP SINGAPORE
‘It would be interesting to talk about how you continue to get your messages out there-they are great!’

‘We just finished 2 days offsite for our Senior Executives in Singapore. And our CEO said to the execs on more than half a dozen occasions, remember what Catherine DeVrye said about this……..or Catherine told us……etc. Thought you’d be chuffed to know that what you said hit the right notes!!! So now you are being quoted.’

SERVICE DESK INSTITUTE UK
‘Thank you so much for another great presentations. Feedback is outstanding & your energy still astounds me.’

SUN MICRO SYSTEMS

‘Thanks for doing a great job. It worked extremely well and dovetailed very smoothly with the remainder of the two days. Thank you also for coming down the day before to mix with the folks – it made a difference and was great.’

‘A very good response and one was heard to say, “would be nice to have one of these EVERYDAY” The sessions assisted them in taking stock, focusing, bring to the forefront some thoughts to improve customer service and also to manage their lives better. Examples you shared with them of good customer service too, had a powerful impact.’

‘Your session was so inspiring.’

SUN SYSTEMS
‘A lot of people commented that your presentation was fantastic and it was! Thanks for helping make the day such a wonderful event. Thanks for being a source of inspiration for the group.  They certainly connected with you as I have had great feedback and comments on your session.  One of them said he did appreciate the P&L etc. that our leaders believe we should have but to get some motivation as a group and the goodness that instills was very valuable for him – he thought you were just great!’

THE SEMINAR COMPANY INDIA
‘It was wonderful seeing you. The standing ovation at the end summed it

all – Hip! Hip! Hurray!! I’m confident that we will see you in India again.’

UNCLE BEN’S INFORMATION SERVICES ASIA-PACIFIC
‘Excellent…Thank you for inspiring our lives with service.’ 

INSURANCE

AIA BHD MALAYSIA
Your presentation at Genting had good response. I heard good reviews so far. Keep on doing what you are doing cause it WORKS !’

‘Your session had received good feedback from our agency and they were also amazed by your achievements.’

ASTERON

‘Thank you so much for giving your time & story. Asteron will be a better organisation as a result.’

AVANT MUTUAL GROUP LTD
Thank you for taking the time to be with me and my people today. You triggered a lot of deep reflection.  At the team dinner today, people were still pondering on what you shared. Each one took a different piece that resonated with their spirit.’

CLARICA
‘It was a real pleasure, working with you, Catherine. In many years of arranging speakers you’re in the top 5 per cent in my opinion when it comes to fulfilling the promises, and in being so cooperative to work with. Thanks for making my job easier.’

‘I would like to thank you for your great presentation at our convention in San Diego in March 2000. You did everything you said you would do… and more. Your topic, a blend of service, corporate achievement and personal experience was relevant, your presentation was dynamic, and you received a well earned standing ovation from the roughly 1,000 in the audience.

A number of agents of our clients and managers have asked me for your email address, which I have provided. Hope you don’t mind and hope it generates some business for you.’

FAI LIFE
‘Enjoyed and appreciated your participation. For a conference to be a success, you need quality people involved and your part certainly insured success.’

FAI HOME SECURITY
‘What a wonderful contribution you are making to our weekend events. Apart from the speech, you have a beautiful energy that you exude and all those that come into contact will benefit from this.’

MANULIFE HONG KONG
The group responded well to Catherine, they liked her anecdotes and how she spoke from experience. The closing may have dragged on a little long though. Overall, she had great energy and they liked hearing from her.’

MLC INSURANCE & LIFE
‘Entertaining…blend of humour and content went down well with the audience. She displays a passion about customer service and the structure of her presentation was extremely useful.’

MLC PROTECTION
‘Catherine gets straight to the heart of service. She has the gift of winning an audience and making common sense common practice.’

‘Tailored to our business and worked the audience well.’

‘Funny, informative, knowledgeable, candid and worked our acronym to a T.’

PRUDENTIAL CORPORATION ASIA
The team really enjoyed the conference and your messages resonated.I got inspired of your stories, your great achievements and your presentation in Bangkok.’

‘I am still remembering your wonderful and powerful presentation in Bangkok and I used it to keep me walking and pushing me going further’

RISK COVER WA INSURANCE COMMISSION
‘You scored a 4.82/5. 1 being poor and 5 being excellent. A number of respondents even gave you a 6 so you can rest assured that your presentation was a great success. Here are some comments:

  • Catherine was the highlight of the day
  • Catherine is an excellent speaker with a great message
  • Catherine’s talk was both motivational and exceptional
  • Brilliant! She gave me ideas about how to promote change within my organisation .
  • Catherine was a fantastic speaker to end with
  • Catherine ended the conference well and ensured we were all awake

‘Excellent presentation & professionalism. Feedback from delegates was without exception extremely positive about your highly motivational presentation of turning obstacles into opportunities. The content of your presentation has generated a great deal of interest among the delegates and within the agencies they represent.

SUN ALLIANCE LIFE ASSURANCE
‘Lively and stimulating…blended well with our program and well tailored to our particular industry. I feel I made the right choice of selecting you as our guest speaker for that important day’

STEADFAST INSURANCE
‘In life, you cross paths with people, no matter how brief the meeting, that impact your life. You are one of those people and I am so thankful to have  not only experienced hearing you speak but bought your books so whenever I need that ‘booster shot ‘ I have you right there. The time for meeting you was just right and I have regained my enthusiasm for life which was starting to falter a little.’

LEGAL

COWELL CLARKE COMMERCIAL LAWYERS
‘Thanks for a very inspiring talk- I am now half way through you book and am also finding it inspirational!’

CCH AUSTRALIA
‘Thank you for the opportunity to hear Cathy-what an enthusiastic and energetic woman she is and what enthusiasm she passed on. It was quite an experience.’

MALIGANIS EDWARDS JOHNSON LEGAL
‘Catherine was terrific – she liaised with me a number of times, stayed within her brief, was on point and her presentation was excellent’… and I have had some great feedback.

‘Quite a few of us are still talking about it today. Thank you again for putting so much effort in to our team, I know that you have affected a lot of people.’

NEW SOUTH WALES POLICE SERVICE
‘Significantly contributed to challenging staff to consider their careers, options and opportunities. They enjoyed and learnt from your sharing of experiences and appreciated your personal interest.’

NORMAN WATERS LEGAL
‘…the Partners really enjoyed the retreat and quite a few of them have spoken to me about your ‘moments of truth’ comments.‘

PRICE WATERHOUSE COOPERS LEGAL
‘Thanks again for your engaging presentation at the conference. Hope to see you again before too long.’

TOWRY LAW HONG KONG
‘You were a ‘WOW’, very well done and many thanks but then I knew you would be.’

‘The evening was a huge success and all the feedback both then and since has been tremendous.  You certainly earned your supper!!’

‘It was most fun and I had good feedback from everyone I’ve spoken to about the night!’ 

MANUFACTURING

ARC STEEL-ARRIUM MINING
‘Feedback was extremely positive. Specifically to your contribution, we sought feedback and asked if you were ‘informative and added value to the conference? 91% agreed or strongly agreed. Not too dusty, so thanks again for your contribution’

AUSTRALIAN DYEING COMPANY
‘It is the best such video on customer service I have seen. The content was refreshingly clear of jargon and you gave many excellent examples which could be applied.’

AUSTRALIAN NATIVE BUSHFOOD INDUSTRY
‘Thank you… Your support and input was most appreciated.’

BLACKMORES LTD
‘… a lively jargon-free short read that will give long-term benefits in improving the quality of service in an organisation… timely and relevant.’

BLUESCOPE STEEL
‘The feedback from customers was great – they all got a lot out of your talk.’

‘Feedback from all who attended has been very positive.’

‘Your presentation was very well received in Perth and I am thinking of ways I might be able to utilise you again in the future.’

‘Your easy going and relaxed style, but important and at times touching messages, are exactly the sort of thing we are looking at with these periodic breakfast forums.’

BLUESTAR GROUP-PRINTING
‘Very inspirational. The key takeaway for me was that regardless of your age or circumstances, you can always begin a new and successful journey.’

BRAMBLES INDUSTRIAL SERVICES AUSTRALASIA
‘You were a slam-dunk success. Am hearing from people that “Catherine won hands down” as the best of the guest presenters throughout Congress.’

BRAMBLES
‘I just put the phone down and Stephanie said: “she was wonderful, wonderful, wonderful”. Impressed by your style and content – just right for this event! Well done and thanks.’

BRITISH OXYGEN COMPANY
Thank you so much for your thought-provoking presentation You captured the minds of our senior executives and forced them to ponder the meaning of a customer service culture within our organisation. Your drive for exceeding expectations was well and truly met when you filled in for XXX later in the day, who was running late for his presentation. Not only did you engage an even bigger audience than your original presentation, you managed the last minute request with grace, flexibility and quick thinking. For that, in particular, I am most grateful. I hope you enjoyed the day as much as our attendees did, and I look forward to working with you again in the future.

CARLTON UNITED BREWERY
‘Thanks for your contribution at last weeks CUB Qld Leadership Conference – Your session was great

and a valuable contribution to the success of the conference.’

‘…academy award winning performance’

COCA-COLA SOUTH PACIFIC
‘Excellent…it was obvious she had researched our company…would use again.’

COCA-COLA AMATIL
‘Your understanding of the various cultural issues provided the ideal basis for learning and understanding the importance of good service.’           

‘I found your Japan book most useful for my trip up there.’

COLT HARVEY PLASTICS
‘I thought your one day seminar was exceptionally good.’

CONFECTION-NEW ZEALAND
‘Judging from discussions I have had with many of our members, they personally profited from the presentations and taken many more ideas back to their businesses.’

DRINKS ASSOCIATION
‘I was delighted you were able to speak. I had heard your before and thought you were a perfect choice.’

‘Big thanks to @CatherineDeVrye for a wonderful and insightful presentation at our #WomenInDrinks lunch yesterday! #Inspiring #MakeItHappen.’

EMAIL
‘Exciting-not only informative, but of real value which can be easily applied in the work place.’

FUJITSU GENERAL
‘On behalf of the Fujitsu delegates privileged enough to have listened to and participated in your presentation during our recent National Sales Conference, I would like to say thank you.

The response I have received from my sales team to your presentation has been overwhelming. The many commonsense messages and ideas you delivered on teamwork, service, delivery and personal attitude really struck a chord with all present.

Your humourous and engaging presentation encouraged active participation by the whole team and judging by their comments since, a lot of thought about their own individual performance within our organization. I’m certain that you have instilled a belief in all the delegates of their ability to make a positive contribution, not only to our company’s future performance, but to their everyday working lives.’

‘It was such a pleasure to meet you and I must say that you are one of the best presenters I have seen.  You were just so inspirational. I believe that everyone thought your presentation was sensational and I’m sure that some of your exuberance and enthusiasm has rubbed off on us all. I’m really looking forward to some quiet moments over the next week or so to read your books.’

ITT FLYGT
‘Presented her message very clearly, coupled with fantastic sense of humour. Men and women at our conference felt we are capable of achieving much more than we thought we could do.’

JAC LABELS
‘I have had some very favourable reports from your presentation. Looks like you have a whole lot of new fans.’

KIMBERLY CLARK
‘I cannot thank you enough.  Your message was engaging, fun, light and right in line with what I was looking for. Feedback around your talk and the conference as a whole was more positive than I could have even imagined.

‘The overall response has been extremely positive with several people I spoke to saying it was one of our best guest spots!!! I think the lineup, of attendee’s at the end for books said it all and I know one person has already read the book and is raving about it…. We have had some quite high profile speaker so this is great feedback!!  Thank you for your professionalism and energy… it was indeed a great experience and honour for me to work with you!!

MONTEGO DESIGNS

‘Your presentation was motivational to say the leas and full of great ideas that everyone is able to use. You have the ability to inspire all those who are lucky enough to hear you.’

MITSUI
‘We were stimulated by the overview and insight so professionally and entertainingly shared.’

3M
‘Motivational, uplifting and fun! We could not have had a more inspiring keynote speaker!’

‘I am sure we went a long way towards achieving our objective of bringing a greater customer service focus to our group.’

ONESTEEL SHEET, COIL & ALUMINIUM
‘Thank you for breakfast this morning, I am not normally the type of person that likes breakfast meetings but I do look forward to yours. The quality of your speakers is exceptional and Catherine DeVrye was no exception, I will definitely be reading her Hot Lemon & Honey book.’

PRYSMIAN CABLES & SYSTEMS
‘Just a short note again for your excellent presentation at our conference. Feedback has been phenomenal. It seems you touched quite a few people with your personable presentation style and reference to your life experiences. From a marketing perspective, I am always on the lookout for different ways to motivate people and usually they involve very new and unique concepts, well known celebrities or state of the art AV and special effects. It was for me, therefore, extremely enlightening to see you inspire our audience through your personal experiences and the simple business principal you have used throughout a very impressive career. Thanks again Catherine. I will gladly recommend you to any of my business contacts that require a truly inspirational speaker.’

‘This is looking as though it will be one of our better years as far as business performance and I’d like to think that all the hard work we did at the zoo last year, including your excellent contribution, has played a part in everyone working together through the change process.’

SCREENPRINT AUSTRALIA
‘We engaged her recently to speak at our Screen Print 2000 Conference in Melbourne and she was brilliant- serious, funny, very polished and very professional and most importantly right on the button with her subject.’

SMORGON STEEL METALS DISTRIBUTION
‘I attend many conferences/talk-fests and on the whole they are as dull as dishwater. It was an inspirational hour listening to you – you are everything I aspire to be – and your book is fascinating.’

RS COMPONENTS
‘Thank you for a marvellous contribution. What a way to start a week! Throughout the evening, members of our team came forward to remark upon your simple truths so obviously the work had been very well done.’

TYCO
‘I have had great comments about the conference and excellent feedback on the lovely Catherine DeVrye. I think you were just what we needed to complete the day- thanks! We love the new meaning of Tyco- Turn Your Customers On’

WRIGLEY
‘Your presentation was a fantastic finish…I have had so many people call me to say how much they enjoyed your part in our program. Thanks hardly seems enough-but it comes from the heart’

MEDICAL/PHARMACEUTICAL

AUDIO CLINIC
‘The conference wouldn’t be such a great success without you. You were absolutely amazing…the team loved it and I think it reinforced some of our key messages.’

As soon as she appeared on stage she attracted everyone’s full attention and kept the entire audience captivated until the very end. Catherine is a remarkable presenter who can deliver beyond the expected. Our staff absolutely adored her professional yet relaxed presentation style and I received many compliments from them afterward. I would highly recommend Catherine as a great presenter, and excellent entertainer, and also someone who can touch people’s hearts!’

AUSTRALIAN ASSOCIATION OF PRACTICE MANAGERS (AAPM)
‘Response has been overwhelmingly positive, and we thank you for your support in helping the AAPM National Conference in being such a successful event. We appreciate the enormous amount of preparation and knowledge that has gone into your presentation, and thank you for your time and effort that has been involved.’

‘Thank you for your inspiring presentation at the AAPM Conference. You were wonderful and the fire I had that was just about doused in tears of failure started to flicker again just a small flicker but a flicker just the same. As I pound out the k’s on the streets around Brisbane I will always have your thoughts at the back of my mind and I will get “some satisfaction”. Thank you Catherine for fanning the flame.’

AGED CARE QUEENSLAND
‘Delegates were impressed with the quality of the presentations, as well as being inspired by the information you shared.’

AGED & COMMUNITY SERVICES SOUTH AUSTRALIA
‘Your presentation “The Challenge of Change” was extremely well received and very relevant to the theme of “Succeeding in Business and Care. Many who were at the conference have told me how much they enjoyed the event and particularly your presentation. It was a great way to finish off our conference and I thank you sincerely for being a part of it.’

AMCAL CHEMISTS
‘Excellent! Held audience in her hands! Cathy was a delight! Her upbeat presentation was great and      her message so true. Something to think about and practice.’

AMITY HEALTH CARE
‘Thanks so much for a wonderfully inspiring presentation at our conference last week. The feedback from our Managers has been extremely positive & the Directors also found it very useful.’

AUSTRALIAN HEALTH COMMUNICATORS ASSOCIATION
‘Our audience commented on your articulate skills as a speaker and comprehensive knowledge about stress.’

AVANT MUTUAL GROUP LTD
Thank you for taking the time to be with me and my people today. You triggered a lot of deep reflection.  At the team dinner today, people were still pondering on what you shared. Each one took a different piece that resonated with their spirit.’

 BAXTER HEALTH CARE
‘Dynamic presentation-your content, style and enthusiasm were wonderfully in keeping with our organisation’s philosophy and mission statement.’

BAY AUDIO
‘Fantastic job and all feedback I have received to date has been very positive.  I am sure that you inspired the clinical group to take the action required to ensure they are providing great service every day. I look forward to working with you again’

‘Every team member I spoke to had taken away a message from the presentation that hopefully they will act on and make the journey from good to great.’

BECTON DICKINSON
‘Thank you for a super presentation.’

BENALLA CHURCH STREET SURGERY
‘Thank you very much for the presentation. Has been good feedback to date – some from docs.’

BLUE CROSS AGED CARE
‘Thank you again for everything and also being a pleasure to deal with- your presentation was excellent and inspiring – I got a lot out of it myself’.

BRITISH OXYGEN COMPANY
Thank you so much for your thought-provoking presentation You captured the minds of our senior executives and forced them to ponder the meaning of a customer service culture within our organisation. Your drive for exceeding expectations was well and truly met when you filled in for XXX later in the day, who was running late for his presentation. Not only did you engage an even bigger audience than your original presentation, you managed the last minute request with grace, flexibility and quick thinking. For that, in particular, I am most grateful. I hope you enjoyed the day as much as our attendees did, and I look forward to working with you again in the future.

CSL VETERINARY
‘Wonderful presentation…feedback from the team has been overwhelmingly positive. Thank you for the research you conducted which added the extra zing to the overall message.’

EYECARE PLUS
‘Thank you so much for your contribution. I heard a huge amount of positive feedback about both your presentations – you really inspired a lot of people.’

‘Your speech was terrific. There were lots of great comments about it – and you – over the rest of the conference.’ James O’Loghlin

GUARDIAN CHEMISTS
‘Thank you for a great contribution to our conference. Thanks also for the book and I hope our paths cross again.’

HEALTHSCOPE- CLINICAL
‘It was great having you speak at our conference-thanks’

HEALTHSCOPE-SERVICES
‘Feedback on your session was excellent. I am very pleased I had you present at our conference’

HEALTH SERVICES UNION
‘WOW! Congratulations…but people don’t get honoured like this unless they are very very good at what they do and clearly you are the best in the business.’

ILLAWARRA RETIREMENT TRUST
‘Wonderful feedback from the team-very engaging and realised as you were talking that yep….I CAN relate to that! A number of staff have fed back very positive comments, I’ve even had a couple of staff who were not there tell me they had heard you were great.’  Inspiring with many key learnings

The entire leadership team found your session really worthwhile from both a professional and personal perspective.  We had really positive feedback & many even commenting they were going to make significant changes in their lives as a result.  Given the current environment that is a fantastic result for us and our people.’

INTEGRIA HEALTH
‘Great presentation, I have received really positive feedback from many staff.   We are sending out a special staff newsletter to all our staff & could we please use your customer service slides.’

JANSSEN PHARMACEUTICAL
‘Thank you again for giving it your all last week. You were the highlight of a fantastic day…
It was so so good to finally meet you. Your presentation was extraordinary, I wish we could have recorded it! Hopefully we’ll have you back again…

JANSSEN-CILAG PHARMACEUTICAL
‘Thank you again so much for setting our meeting off to such a great start last week. The team was not only energized for the rest of that day, but for the days to follow at our ‘all in’ meeting.’

LEADING AGE SERVICES AUSTRALIA LTD
‘Feedback has been great and you certainly fulfilled the mandate…It was an absolute pleasure seeing you in action and we were extremely impressed with the level of professionalism and expertise in the delivery of your keynote. A lot of positive comments from the audience… It was a pleasure working with you!’

LENDLEASE RETIREMENT
‘Thank you for making your talk relevant to our business and pitched at the right level. The team really enjoyed it.’

MELBOURNE PRIVATE HOSPITAL-MAYNE GROUP

‘Your presentation both met and far exceeded my expectations and those of my colleagues. We were truly inspired and taken to another level – it was totally stunning and the experience will remain with us for some time. Thank you from all of us.’

MERCK SHARPE & DOHME
‘Feedback we have received from our staff has been excellent and beyond our expectations. Your session inspired many and this was evident in the comments we received in the evaluation forms. Our goal at this year’s conference was to reward, recognize and motivate our Sales and Marketing workforce and this was achieved with your help.

NATIONAL DISABILITY SERVICES
‘Your presentation ‘Shift Happens – Thrive Through Change’ provided our members with valuable insight and was very well received by participants. It was an absolute pleasure having you at our conference and we hope to welcome you back another time.’

OPAL AGED CARE
‘Thank you for such a fun and informative session. I’m passionate about customer service and exceeding people’s expectations. Your presentation and words of wisdom reiterates common sense isn’t always common practice and it’s always good to revisit things we know, or think we know.’

SANOFI-AVENTIS
‘I just wanted to send you a quick email to thank you once again for a fantastic presentation today.  You were spot on the brief and captivated the audience (who had already sat through 2.5 hours) so you are truly amazing!!! I look forward to working with you again in the future.’

‘There was very positive feedback from your talk – people were impressed that it was motivational and down to earth!!

‘Feedback from the Plenary has been fantastic.  “The best opening to a conference I have attended” and “the best Plenary session I have seen” to “it was great to have our staff speak to us rather than just the boss with a heap of PowerPoint slides with sales graphs” were typical of the type of comments offered.  You helped that happen Catherine.  All of the feedback I have received of your presentation- first or second hand has been absolutely positive.  Your mix of humour and message was perfect and people really responded.’

SIGMA PHARMACEUTICAL
‘You are a gold medallist already in my book.’

SIR MOSES MONTEFIORE AGED CARE
‘The day was a massive success and your talk is still the topic of discussion as we predicted. I’m a customer service guy and your talk fitted in perfectly with what the main goal of the day was. People got it because you kept it simple, realistic and with real examples

…Catherine’s passion for Customer Service is infectious. Within one hour she energises her audience through a simple, realistic and engaging experience. Expect a standing ovation by the end of her talk’.

‘Your speech was fantastic and so many of our staff enjoyed your motivation and compassion-loved hearing about your journey, you’re a talented story teller. I’m also inspired to do something adventurous and healthy after hearing your triumphs.

SMITHS MEDICAL AUSTRALASIA
You did an outstanding job of tailoring the presentation and our team loved it. It was truly inspiring,

It was really great meeting-your story is inspiring and everyone found it to be very intriguing.’

You are truly inspiring and your life story is incredible to hear.  The team have been raving about the energy of last week, thanks in part to your presentation during our awards dinner.’

SOLUS MEDICAL IMAGING…BUSINESS OF RADIOLOGY CONFERENCE
‘Outstanding…We considered customer service a risky topic for a meeting of Australia’s top radiologists, practice managers and hospital administrators. However your inspiring address, finely honed for the medical profession, was the best opening keynote we could have had…highest rated session of entire two day conference.’

SOUTH AUSTRALIAN MENTAL HEALTH
‘The admin team are still talking about your presentation and how it has impacted them and that they think a little differently as a result. Within our regional manager meetings, we will be talking about the chapter headings for “Hot Lemon and Honey” and how it applies to us either personally or professionally. Thanks again so much -feedback has been fantastic.’

SOUTH PACIFIC PRIVATE HOSPITAL
‘Orientates the subject matter to her audience at hand enabling them to utilize the information practically and adapt it to their own personal situation.’

‘Combined with amusing anecdotes from her own experience, Cathy is able to delight the audience in a humorous and entertaining way.’

‘In my own experience as a hospital administrator, Cathy’s presentation on customer service has motivated me to make some pertinent changes to address some problems in respect of my own employees.’

‘Whatever the area of business you may be in I believe that her practical and proven techniques will help you improve your company’s performance.’

‘Friendly and relaxed manner and able to relate to people from all walks of life.’

SPRAGUE & PARTNERS RADIOLOGISTS
‘Excellent balance between content and humour.  We appreciated your research of the issues to make the presentation relevant to radiology. We have since put a number of initiatives in place and my enthusiasm was rekindled.’

JOHN AMBULANCE
‘I personally enjoyed the presentation and have had great feedback about it too. I like the way you personalised it to St John, did your research before hand and followed up afterwards. Great walking the talk! ‘

SYMBION MEDICAL CENTRES
‘Catherine was fantastic, all the delegates spoke very positively about her presentation and how it had impacted upon them individually. We were also very privileged to have Catherine join us for the remainder of the weekend and I hope she enjoyed herself.  She is a lovely person.’

WILLIAM DEMANT HEARING
‘Thanks for setting the scene for our conference, it went well, and the feedback has been positive. I am sure that some of ideas and terms will go down into our common vocabulary like to find the lettuce of our organizations and passing on the baton…it made for a great start to the event.’

WOMEN’S HEALTH-LODDON MALLEE
‘It was a delight to have you contribute to our event. Many in the audience commented that they thought you were speaking directly to them. The panel was wonderful-your ability to add to the depth of the panel members contributions with your own examples or comments and your ability to bridge their contributions with superb facilitation skills was impressive. Over a year later I think of your messages around customer service & appreciation-and thank you for your ongoing wisdom & inspiration’

You certainly managed to impress a lot of local women – including one who during morning tea talked to me about how alone she felt – and then you mentioned that most women will feel that they are all alone. She thought you were talking directly to her – and I imagine that many in the audience connected that way to your presentations.

What a joy! – when the dust settled, I smiled at what “happened” An amazing amount of energy and effort when into this event-your contribution was just exceptional – your energy, calmness and openness were a gift we all enjoyed.  Much feedback is flowing in and the team in Ouyen are just delighted.  I love the way you present and how you handled the panel discussion was equally wonderful.  Again, my deepest thank you – you were a gift to the Mallee

You offered some much needed inspiration in a corner of the world where there is not a great deal of time and resource dedicated to nurturing the self. Toughing out the challenges is more likely the approach taken – yet the enjoyment of some reflection, emotional expression and words that encourage self care were soaked up like the thirsty paddocks we could see outside soak up rain.

NETWORK MARKETING & DIRECT SALES

AMWAY
‘I will certainly continue to recommend you to any I encounter as I recall our working together and the potency of your presentations-you are still as talented as ever- and they would be crazy not to consider you speaking at their next distributor convention!’

DIRECT SELLING ASSOCIATION OF AUSTRALIA
‘You should be very pleased with yourself! They loved you! Top rating speaker from the Conference!

You were absolutely amazing at conference & the perfect close to our event. You ticked every box and the feedback has been sensational. Thank you very much for your massive contribution
You touched everyone….We have found over the years that there are speakers and there are speakers and it is refreshing to meet such an unassumingly inspirational and generous person.’

IDA (multi level marketing-sells Amway products)
‘People are still thanking us for having had you to speak!’

INTIMO LINGERIE
‘Terrific presentation at our Leadership Day. As expected, you received a very high feedback score.’

MARY KAY COSMETICS
‘What an experience-what a connection-I was so proud that our company sponsored your brilliant presentation to close the Direct Selling Association of Australia conference-what an uplifting experience as you shared YOU.’

MIKI Group Seminars-Multi level marketing
‘We really appreciate your wonderful and informative speech at Opera House.  Our 2,400 customers and also our staff have come home with a deep impression

NEWAYS
You certainly hit a chord with everyone and the standing ovation was both genuine and heart felt as our leaders were impressed. It was very evident that you had done your homework to ensure your presentation worked for your audience. We could not have been happier with the success. Your talks are both heart felt and inspirational which connects you with your audience, not everyone can do that.’

PUBLISHING

CARTER’S PUBLICATIONS
‘I particularly liked your quote ‘Get it right mate.’

GLOBAL EXCHANGE
‘When I was teaching at Newcastle University one of the most popular books by far was yours. It was a bit too popular as I was trying to get a spread of ideas but the issues you raised were discussed at length and everyone agreed it was a very useful book.’

HODDER HEADLINE PUBLISHING
‘We needed the aid of a good communicator who understood the principles of customer service and corporate change. Cathy was speaking to a team who had just seen the company they work for downsized. Her research insured that the message was targeted and in context. Twelve months later then team still quote her.’

KWIK KOPY
‘We had such a great response to the breakfast, the accolades continue from customers in the form of additional orders-which is terrific. Brookvale has experienced record months in both February and March.’

‘Your presentation was great and particularly appropriate at a time when good service is becoming more and more paramount to business success’.
‘The feedback from those in your session was extremely positive and a number of owners commented that your ‘Keynote’ was one of the best presentations on customer service they have heard. It would appear your strategies will be well copied – I believe your book was a sell-out, with many owners also buying copies for their staff!’

PRINTING ASSOCIATION
‘Great to have met you and listened to you speak. Thanks again for kick starting my belief system again’

VISION PUBLISHING
‘Congratulations on an outstanding performance. Not only were attendee’s expectations met, but exceeded in their estimates by ten fold. I personally want to thank you for your professionalism and flexibility and the way you have been willing to give more and fit in with our program.’

‘Thank you for your invaluable contributions to the high achiever’s weekends.’

‘Being relatively young in the business world and listening to your proven success strategies, I feel you have given me a platform for success that is unsurpassed to       any of my peers. You have given me great insight into the future and I sincerely thank you.’

‘The clarity of your ideas and excellence in customer service have been invaluable to me.’

PRENTICE HALL (PEARSON)
‘Thanks for a great presentation!’ 

REAL ESTATE/PROPERTY DEVELOPMENT

ALMOUJ DEVELOPMENT MUSCAT
‘Thank you for making our people feel valued. All in all, this has been a great kick off to our customer service journey, and for that I am grateful!’

CENTURY 21
‘Thank you for an inspirational talk from an outstanding and inspirational person’

ELDERS
‘Feedback has been tremendous-delegates found it both extremely motivational and relevant to the real estate industry…. I have no doubt this will lead to fostering better client relations.’

FAMILY HOME DESIGNERS
‘Dynamic & entertaining with a message relevant to us all.’

FIRST NATIONAL REAL ESTATE
‘A short little note to tell you how much I enjoyed your session at our convention. It still leaves me with a ‘warm fuzzy’ feeling when I reflect on my notes. You certainly will assist many people, whatever their walk of life, with your message.’

FLETCHER & PARKER REAL ESTATE
‘Thank you for your inspirational words. I found your presentation entertaining and

motivating.’

HARCOURTS
‘Thank you for being part of our conference. You did a tremendous job for us – your address to the team was outstanding.’

‘You are such a sweetie – you were a real pleasure to work with – just the best.’

‘Feed back from our delegates has been superb – 95% of delegates who sent in evaluations rated your keynote very good to excellent. I look forward to keeping in touch with you – you are a very inspirational and fun lady.’

‘I have just seen your presentation on video-you were awesome!’
‘Thanks a million for an entertaining and informative address at the Harcourts conference. Got some neat stuff to go away and work on. Looking forward to reading your books, and to gifting the others you signed for me, I know they’ll be appreciated.’

HOUSE TO HOME
‘Have really enjoyed reading your book. Many thanks for all the knowledge gained from both your talk & book.’

JENNINGS HOUSING
‘As we set about creating an even more service oriented business, we do believe that service can be developed as a key competitive advantage, and your presentation proved to be very effective in communicating this concept to our team.’

LENDLEASE
‘Thank you for making your talk relevant to our business and pitched at the right level. The team really enjoyed it.’

PITTARD TRAINING
‘Feedback from your leadership session was excellent.’

PROFESSIONAL PROPERTY GROUP
‘I was very moved and motivated (can you be both at the same time?) by your presentation, which I very much enjoyed. Thanks for shining your ” light ” on our group. it was inspirational and motivational and I thoroughly enjoyed it….the guest speaker Catherine was absolutely amazing, great mentor, great attitude, I loved it.‘

RAY WHITE REAL ESTATE
‘It is always a pleasure to have you at our conferences. I have had great feedback on your session…delegates felt both enlightened and motivated. We appreciate the time and effort you put towards the Conference and hope you enjoyed the day as much as we did.’

‘It is indeed rare to find a guest speaker so ‘in tune’ with our philosophies. It was an absolute joy to have a speaker of your calibre upholding what we believe to be the absolute basis of our business – SERVICE, SERVICE, SERVICE! Great to have you on the team.’

‘As a receptionist/secretary, I thought sitting in on the session would be of little benefit but found it related not only to sales but anyone who came in contact with the general public; and I gained a lot from it!’

REAL ESTATE INSTITUTE NSW
‘Dynamic, relevant, engaging, informative – the list goes on and on’

I have read and referred to your books many times but never had the chance to catch one of your presentations.  I found that the high energy, humour, and human empathy you put into the presentation had me going from laughter to tears several times in the hour. It was wonderful, thank you…

Inspiration, motivator, made the audience feel good about themselves, excellent, excellent, excellent!’

A truly an inspirational speaker… have been to every Women in Real Estate conference since it started in 2007 and Catherine was truly the best presenter that I have seen. I highly recommend Catherine as a presenter’

REMAX QLD
‘Catherine was fabulous – well researched and knew her audience hot buttons – funny and tearful all at once – a great way to start the day for the convention – so much positive feedback from all the delegates and we wouldn’t hesitate to recommend Catherine to anyone needing such a versatile presenter.’

‘…of the special people that touch our lives from time to time, you are one of those.’

REMAX WESTERN AUSTRALIA
‘It was a pleasure to meet you and an even greater pleasure to hear your inspirational message.  Not a dry eye in the house, I think.  I look forward to having the pleasure again in the future.’

‘It was truly great to meet you and listen to you during the time we had in Perth this week. You have a wonderful story and a message that will inspire many… and certainly inspired us this day! You have made a very definite difference in our lives and we thank you for your contribution to the Future.’

RETIREMENT VILLAGE ASSOCIATION
‘It was great to work with such a professional speaker – I will certainly recommend you to other clients.’

‘There has been very good feedback on the RVA conference, and on your speech in particular.  So thank you for doing such a good job and making me look good.’

SELF STORAGE ASSOCIATION OF AMERICA
‘You were an audience hit’

‘Thank you for hitting the ball out of the park (perhaps I should have used a tennis analogy) At any rate, the audience truly appreciated your delivery and message.’

I read a chapter or two a day from your book and meditate on what I can make better of myself.’

participant

THE INVESTORS CLUB
‘Catherine was an inspiration with her presentation “Who says you can’t”.’

‘Thank you for your great contribution.  We all found it inspiring and with humour that left a “can do too” mindset.  You will be pleased to know that your performance equalled top on our feedback survey.  Well done and thank you very much for your time and obvious detailed and professional research of the Club prior to your talk.’

UNITED REALTY – NEW ZEALAND
‘It was wonderful to have you speak at our conference. Your presentation was sensational!’

WOODS REAL ESTATE
‘Congratulations on your wonderful presentation at the Convention on the Gold Coast. Whilst we have read your books and have purchased a number over the past couple of years I was not aware that you were such a great performer on stage. Your family story bought a tear …..or two to my eye. I loved your “footy story”… and of course the rest of the presentation was “full of great content”.

RETAIL & DIRECT SELLING

APPLIANCE & ELECTRONIC INDUSTRY ASSOCIATION.

‘What a pleasure it was having you with us in Christchurch. Only very positive comments on your presentation and it set the standard for an excellent convention.’

ASIA PACIFIC LOTTERIES ASSOCIATION
‘Your contribution created an excellent range of content that members could learn from and take

back to their member countries’

BAKERS DELIGHT
‘Thank you very much for making a great contribution to our conference. The attached survey results say it all!’

BIOLAB POOL CARE
‘Having reviewed the feedback forms, our customers ranked you as one of the stand out presenters.’

BLOCKBUSTER
‘Catherine’s warm, professional and engaging style was a tonic for all. Powerful stuff indeed!’

BLUE ILLUSION RETAIL
‘The girls really enjoyed your presentation. You are truly inspirational & have an amazing story.’

CALAIS HAIR & BEAUTY
‘I received my training pack and have my first staff training next week. I found your talk extremely motivating and have since taken a new attitude with me everyday and I am seeing results already.  Take action is my new motto‘

CAMERA HOUSE
‘What she delivered was more that I anticipated, a humorous and action packed presentation that had the audience in fits of laughter. Through this she also managed to deliver a business message on “Change” with appropriate examples from real life that we could all relate to.

One key phrase was apparent in her presentation.

“CHANGE IS INEVITABLE. LEARNING FROM CHANGE IS OPTIONAL”

We then continued to use this throughout the rest of the meeting as we delivered the required message for our retailers to move with the times.

For anyone who is looking for a person to motivate an audience and give them an opportunity to rethink their personal goals, then you cannot go past Catherine.’

CENTRE FOR RETAIL AND WHOLESALE TRAINING AUSTRALIA
‘Your presentation was very much enjoyed by all.’

CHEEERS LIQUOR GROUP
‘Both informative and entertaining. Feedback from members and sponsors was all favourable…our AGM was lifted to a higher perspective.’

CUPCAKE CREATIONS
‘Thank you for a wonderfully inspirational presentation-especially for your personal stories. Hearing your stories of success and struggle gives me hope that I too can succeed

DeLORENZO HAIR CARE
‘Thanks a million – I have had two calls already this morning saying how much they enjoyed your talk.’

‘Thank you for your energy and enthusiasm. It was fantastic working with you.’

EYECARE PLUS
‘Thank you so much for your contribution. I heard a huge amount of positive feedback about both your presentations – you really inspired a lot of people.’

‘Your speech was terrific. There were lots of great comments about it – and you – over the rest of the conference.’ James O’Loghlin

FINESSE PHOTOGRAPHY
‘Brilliant, impeccable, meticulous and comfortable are words which easily come to mind when recalling your presentation.

Your integrity puts you in a position to serve as a worthy role model. Thank you for the connection I now feel you have to my life.

Thanks for sharing the many facets of your life so we could all see that it is possible to be truly successful.’

BIOLAB POOL CARE
‘Having reviewed the feedback forms, our customers ranked you as one of the stand out presenters.’

GOLDWELL COSMETICS
‘An ideal opening conference speaker. Delivering with warmth, humour and relating to personal experiences.’

GO VITA
‘Thanks for a great presentation. The members were stoked.’

HARVEY MACKAY ENVELOPE CORPORATION
‘Once again as I told you in person, you were awesome on the podium.’

HARVEY NORMAN
‘very, very pleased with your presentation. Feedback from the audience was good, giving you high marks, so many thanks for your presentation.’

HOTSPRINGS
‘Your vision and inspiration has given my life a huge lift.’

‘You changed my life around on that weekend and I now hold my head high knowing where I want to be in my life.’

IBIS
‘Feedback regarding your sessions was great…. Thanks again & hope to work together in the future.’

IGA
‘Great entertainer as well as educator-worked well with audience.’

‘Your enthusiasm would defy anyone to be bored. Your true commitment to service is outrageous and always challenges me to lift my game. The evaluations have overwhelmingly talked about your presentation. Thanks for helping to make our conference a success.’

‘Your presentation went over well – congratulations. Retailers can be hard to please some times.’

INVERELL BUSINESS AWARDS
‘Thank you very much for the amazing presentation. I know from the feedback we have received, your messages really hit their target.  You are a true inspiration and I know you will continue to make a huge impact on many lives for years to come.’

JAVANA SPA
Once again I must congratulate you on a marvellous presentation at International Beauty Expo I was very motivated and entertained.’

JUST LIBERATED HAIR
‘Thank you so much for your friendship and am so proud in my heart to finally know you as a real person and call you my friend. As you know I have always looked up to you we have so much in common and I could learn so much from you in admire what you have achieved so much.‘

KERASTASE HAIR
‘Everyone was very impressed with your session’

LOST SEA OPALS
‘I am enjoying your book very much. Your talk was fabulous and very inspiring. Even though I have always known that my customers mean everything to my business, it is sometimes easy to forget to treat them that way. Thank you for the timely reminder’.

LOTTERYWEST
‘Excellent speaker…Catherine was informative, entertaining and thought provoking. She took care to ensure that she was well briefed and listened to our needs and expectations. The whole experience from booking to debriefing was enjoyable and satisfying.
Everyone is buzzing today and very appreciative of the opportunity to hear you speak – the overwhelming comment being that you are so inspiring and thought provoking. A few of the managers have told me that they plan to use the talk as the basis of team discussions about internal customer service and my own business unit, Strategy and Planning, are doing the same at a session we are organising.

People did really enjoy it and I believe really connected with the message.

It was great to hear your presentation again…I always find you get different gems when you hear things again.

MANNATECH
‘Your presentation positively impacted the commitment level of our leaders and empowered them to focus on the achievement of their dreams and goals…‘I have been to a LOT of conferences and there have only been a handful of speakers who will make a life-long impression on me, you are one of them. You were the talk of the convention and everyone at corporate was blown away by you.’

Attendee…’After my father’s death, you have put hope and belief back into my life again and inspired me to take that next step forward’

MICHAEL HILL JEWELLER
‘I would like to thank you very much for your time taken for joining us in Noumea at our conference and for providing such an outstanding presentation. You were able to motivate the managers and to inspire them to achieve the best for themselves and for Michael Hill Jeweller.’

NATIONAL ASSOCIATION OF RETAIL GROCERS
‘Thank you for participation in our conference and making it such a success. From the inquiries I have received since your presentation, I am sure there will be follow up work for you.’

PHOTO CORPORATION
‘I thoroughly enjoyed your presentation. I was very inspired by yourself and your words of wisdom.  Now inside my studio I have many of your sayings and acronyms stuck up on the walls to try and keep myself and my staff motivated.’

‘Catherine did a marvellous job. She researched our company thoroughly. She kept everyone enthralled and the delegates left on a high.’

PHOTO MARKETING ASSOCIATION
‘Thank you for playing such a great part in speaking to our delegates and giving so much of your time and knowledge.’

‘An outstanding success at our convention, we have had many requests for Cathy’s tape.’

PRICE ATTACK FRANCHISING PTY LTD

‘Everyone considered your address to be both informative and beneficial to their business and also on a personal level.  Again, thank you for your participation as a guest speaker at our Conference.  We had been anticipating hearing you speak for a long time and it was well worth the wait!’

RETAIL TRADING SERVICES OF NEW ZEALAND
‘Excellent.’

RETRAVISION APPLIANCES
‘Thank you for being such an integral part of the success of our seminar. Your messages were well received by our members and suppliers; and you were certainly the subject of many a conversation over the remaining days of the seminar.’

7-11 SINGAPORE
‘It was very nice to meet you and hear of your outstanding career and listen to your entertaining presentation style.’

TASMANIAN INDEPENDENT WHOLESALERS
‘Very positive feedback…delegates were most eager to return home to apply some of these principles to their businesses as soon as possible’

‘Once again Cathy’s presentation was solid and thoroughly enjoyable.’

THIRSTY CAMEL BOTTLE SHOPS
‘Thanks for a great job.I had some great feedback from members and I think you connected very well.’

W A LOTTERIES
‘Outstanding presentation – The professionalism and enthusiasm displayed by you on the night was greatly valued. I am pleased to say that both the Lotteries Commission Management and our Retailers were very impressed with the energetic and motivating performance you delivered.

All in all, your success was our success and so once again – thank you.’

WOOLWORTHS
‘Your presentation was excellent.’…. Paul Simons, Chairman

‘ I enjoyed your tape which I listened to whilst driving around on the weekend.’

RURAL

COOTAMUNDRA COMMUNITY DINNER
‘I couldn’t let it pass without thanking you for your vibrant talk last week. It was the example we all need to aspire to-life on this land is a wonderful way of living but the hard physical work is causing our lands to grind to a halt as the year creeps up. On the surface seeing everyone so buoyant with the expectation of rain that evening did a lot for our spirits-then to drive home with the wipers on after such a happy evening was great. Thank you for your contribution in sharing your story.’

DELTA AGRICULTURE
‘Catherine is a truly excellent, captivating and dynamic motivational speaker. She is engaged, engaging and enthusiastic and had the entire audience captivated with her punchy, experience filled presentation. Catherine listened to her brief and tailored her presentation to fit perfectly with the topics we had covered during our meeting.

Catherine provided the perfect balance of content and humour, keeping everyone engaged and wanting to hear more. Her research into our industry and relatable examples and scenarios she provided made the presentation relevant on every level.

Everyone loved Catherine’s presentation, her common sense messages on customer service and embracing change struck a chord with the entire audience. We would have no hesitation in recommending Catherine to anyone looking for an exceptional motivational speaker ‘

FARM MANAGEMENT 500

‘Cathy it was a joy to work with you, your flexibility and willingness to fit in to what we wanted was muchly appreciated.’

LANDMARK RURAL
‘Catherine’s presentation was very well received with glowing feedback received from all attendees, all of our expectations were truly met.  Catherine will be highly recommended to our wider network and suppliers.

I have no doubt you will be hearing from us again in the near future. We have a few smaller groups meeting that would really benefit and enjoy hearing from you.

We certainly enjoyed your presentation and I would love to help you enter the U.S. market.  I obviously know a lot of people over there and would give you a very high recommendation

OBERON COUNCIL
‘First time in 10 years that anyone received a standing ovation. Your plain speaking &terrific sense of humour was appreciated by a country crowd that can see through non genuine people.’

QUEENSLAND RURAL WOMEN’S NETWORK
‘I thought you may like to see the great effect your address had on this writer and to know how far a field the ideas you presented have been spread since your time in Stanthorpe.’

RIDLEY AGRI PRODUCTS
‘I found the talk valuable and stimulating.’

SBS IAMA-RURAL PRODUCTS
‘The feedback over the following two days from your speech can only be described as outstanding! I did not hear one negative comment and every delegate had glowing reports.’

SHIPPING/TRANSPORT

BRITISH ASSOCIATION OF REMOVERS
‘Came top in evaluations…best thing since sliced bread…had audience in the palm of her hand…great legs  & great message…a joy to work with…wonderfully normal…sublimely professional.’

BOATING AND MARINA ASSOCIATION
Great presentation- set the scene for positive collaboration & engagement.’

BRAMBLES
‘Well, what a stunning contribution to our Congress you made! I can’t thank you enough for exceeding all the expectations and objectives that we could have dreamed for. My colleagues were stunned by the way you took them on a journey unlike any other they had previously experienced. Their feedback was unanimous in that your presentation was the best overall.

As testament to your success was the long queue to have your book autographed by so many tough-minded males who would not normally have taken such a book, let alone get it signed by the author. Equally strong was the emotional impact felt throughout the room by so many people who would not normally show their feelings.’

BUSES NSW
‘We very much enjoyed your session and in fact the speakers that followed picked up on a number of your sentiments (a very good indicator)’

CARTOSCOPE
‘..able to adapt her presentation to any topic and I firmly believe she would be an asset to any event you are organizing…DYNAMIC and NEVER BORING great attributes & very good for someone like me who has to attend too many conferences.’

CHEP
‘I enjoyed your speech.’

COLLIER RELOCATIONS INDONESIA
‘You are-and were-the best speaker I’ve ever heard.’

FIDI (INTERNATIONAL REMOVALISTS ASSOCIATION)- EGYPT
‘Thank you for all that you did!’ To us, you were the very welcome ‘out of the ordinary’ touch to the conference.’

‘This email is to congratulate you once again for the lovely presentation you gave the FIDI participants and I am sure we all have learnt quite a bit from it and will be able to now activate it within our organizations. I have already started reading your book and will listen to the CD in due course.’

‘Your lecture in Egypt at the FIDI conference last year kick started my “personal journey” again. Your book was the shot in the arm I needed.’

RTA (Road Traffic Authority)
‘What an awesome day I had & I’m sure that many of the other women would agree. I cannot wait to read your book “Who Says I Can’t”. You are an inspiration & your stories will stay with me forever’

ROADS & MARITIME SERVICES
‘Feedback from your sessions is some of the best we’ve ever had…amazing…Just love your work.    They all thought that you were wonderful…the most overwhelming response to our Information Days. We have had only positive feedback about your presentations and I would like to thank you so much for the energy, enthusiasm and genuine care you gave and shared with us.  For me the word ‘genuine’ was the one I found coming to mind most often about the day and that was why it touched a chord with so many there….women are pretty good at picking a fake and they could tell you were the real deal. .. thank you for sharing the journey with us. We are all inspired by you & hopefully we can always feel that way in all area of our lives. – I can assure you that your name is mentioned often here and I am grateful of the connection with you from our conference.  People still smile when they talk about the day and the effect you had/have on them.

‘It was a pleasure to have you speak at our conference and thank you for your wonderful presentation.

‘I have been very lucky to hear up close and personal wonderful speakers, from Pope JP2 to Prime Ministers, to great school principals  and even some people I didn’t like, but had to admire for their passion. And now Catherine, I am lucky to say that I can add your name to my list.’

ROCKWELL COLLINS PASSENGER SYSTEMS WAEA
‘Your talk was a fantastic and inspired many folks’.

SANTA FE RELOCATION GROUP
‘very much enjoyed your closing session certainly one of the more lively & inspirational of the sessions! I loved the Clients Deserve Value philosophy which is integral to my client service’

SYDNEY TRAINS
‘Thank you for providing thought provoking statements. You have left a mark on all of us and your humour was perfect!…Thank you so much for your inspirational delivery on what is sometimes missed as a simple message on Customer Serve and our individual involvement.’

TOLL HOLDINGS
‘Great-and some of the team still quote you.’

CORPORATE EXPRESS
 

SPEAKING & MEETINGS ASSOCIATIONS

ALL OCCASIONS GROUP
I would really look forward to working with you again in the future.’

AMANDA GORE
‘..what amazing stories you have – how original you are and how well you tie them into the themes….you are FABULOUS!!!’

ANDREW KLEIN
‘I first saw you do your thing about 15 years ago and you remain as energetic, infectious, in the moment and genuine as you did then. ’I see so many speakers on the circuit while MC’ing conferences and some I’ve seen over and over – many of them look like they are going through the motions and trotting out the same thing each time. Not you. It looks and sounds like the first time and I noticed the tailoring. Very inspiring – not just the content but the way you keep on doing it.’

ANTONIA PREBBLE
‘Thanks for your lovely words to Celebrity Speakers. I will be singing your praises too!’

ASSOCIATION MANAGEMENT SERVICES
‘I am definitely filing you in my speaker’s folder as I thought you were sensational & would love to work with you in the near future. I will also pass on your details to anyone looking for a great speaker! Thank you again for giving such an inspiring talk at MEA’

DARRYL LOVEGROVE
‘A fabulous speaker with a truly impressive business background. Great business and life messages told with plenty of heart. The impact on her audience was profound.”

DRIVE TIME RADIO

‘You convinced our luncheon guests that service is a must…not a fringe benefit! The feedback was fabulous!’

EVENTS CTM
‘I would like to thank you and let you know how much we enjoyed your presentation. Your presentation drew the audience in and held their attention for a full hour-enlightening and stimulating

I look forward to working with you again in the very near future.

GLOBAL SPEAKERS for EXECUTIVE PA’s
‘Great job-you had a huge impact.’

GREAT EXPECTATIONS SPEAKERS BUREAU
‘You give so much of yourself during your presentations, that’s why all the people related to you. Your genuine and speak from the heart and that’s what makes a great speaker. Seeing the effect you had on them speaks for itself. I love working with you and will always look for opportunities for you.’

‘You are an angel. Not only are you an honest, decent and honourable person, you are a living icon of the Abundance Mentality. This morning, Tuesday, your letter and cheque arrived as the most powerful tangible proof of what I had been saying. Thank You. Not only are your qualities and values exemplary, your timing is impeccable.’

‘Thanks for your thanks.  We really enjoyed working with you again also. There must be something in this being easy to work with, we were thinking exactly the same about you.’

ICMI SPEAKERS AND ENTERTAINERS
‘It is always a pleasure & a privilege for me to book you for my clients – sadly it’s not often enough, but please know that I do put your name out there. I think you are one of the best speakers around – and a wonderful person to know. Thank you for your continued support and friendship.’

ICMI
‘Continuing to hear great stuff about you.’

IGAB
‘Catherine DeVrye was one very special speaker and her extensive experience in the business world was very apparent’.

IML WORLDWIDE
‘Really enjoyed your session at MEA & loved the fact you’re clearly the same person both on and off stage and living by the principles you talk about.’

INTERNATIONAL CELEBRITY MANAGEMENT-ADELAIDE
‘Thank you for being not only a sensational speaker but also for your support to me throughout the year. It is a pleasure working with you and I look forward to many more engagements in the future.

They loved you – the feedback I had was excellent. Thank you so much for being so great – it makes my life much easier.’

INTERNATIONAL MEETING SPECIALISTS
‘We know the audience were suitably impressed by your presentation.’

LEADING AUTHORITIES SPEAKERS BUREAU

‘I wanted to thank you for all of your hands on work on this event, you definitely made it easy on me and I really appreciate that, if only all the other speakers were as good as you.’

LONDON SPEAKER’S BUREAU
‘Excellent speaker!…Great results, Good Value, Creative’

THE LONDON SPEAKER BUREAU – SOUTHEAST ASIA & HONG KONG
‘Great opportunity to hear your mind blowing stories and challenges and get inspired by them. Feedback from Iskandar was all positive-look forward to working with you again.’

‘Both the clients and audience were indeed pleased. They’ve come back with excellent feedback.’

MEETINGS INDUSTRY ASSOCIATION OF AUSTRALIA

‘Your presentation was both informative and entertaining, just what is needed for an early morning session.  Participants arrived needing their coffee and left not only awake but also thinking about their attitude toward situations that can arise daily.’

MICHAEL GRINDER
‘It was an honor to have to attend the evening program…you already know this stuff and still support others’ learning by attending – thanks’

NATIONAL SPEAKER’S ASSOCIATION
‘Your presentation was delightful, refreshing, informative and above all valuable to all of us.’

‘What a treat, your performance was superb. You managed to retrieve a very shaky start of the earlier presenters and get the program back on track. Your presentation was very relevant and very moving’

‘Thank you for your wonderful presentation-great start to the conference because we have done a few conferences and we were inspired by what you had to say.’

‘No wonder bureaus love you-you were a pleasure to work with… Your usual informative, warm and down to earth presentation.’

‘Your session on formulating, writing, publishing and producing a best selling book, was most informative and carried a lot of insights…people really felt connected to you and your message’

‘What a wonderful presentation you gave us in Washington DC. Your energy, spirit and personality, combined with real life experiences, made for some magical moments on the BIG stage. I am thrilled that you represented, not just Australia, but all women who speak from the platform.’

NSA of Australia
Thank you for being our guest speaker in February 2001. You were simply brilliant.

I have worked with many speakers in a number of roles in federal and state government, Chair for the Personal Empowerment Committee, A.I.M and as a Manager of a Training Centre. I found working with you and absolute pleasure.

I was extremely impressed by your openness and willing to share with our members and quests.

Your delivery on the night was powerful, insightful and practical. You illustrated and outlined strategies that our membership can put into practice immediately.

On a personal note I think you took the people to the threshold of their own mind to the world of possibilities. You are an icon and a true professional.

I look forward to reading your next book.

‘You helped to “Add value” to our members by providing such useful information. I personally took home ideas to implement immediately.’’

‘A number of members have mentioned taking action as a result of the evening and enjoyed the different perspectives.’

‘Your contribution I believe gave each and every participant at least 1 and many others a whole lot more gems that they l definitely use to make their business flourish.’

NATIONAL SPEAKERS
‘Your story was truly inspiring and funny, especially when it comes to building houses’

OVATIONS SPEAKER’S BUREAU
‘Thank you for a wonderful presentation-what a great way to start the day. I have stuck the laminated picture above my desk to remind me of your terrific messages.’

‘As always-outstanding feedback.’

OVATIONS
Thanks for partnering with us. I love your message & energy’.

PURELY CREATIVE SOLUTIONS EVENT PLANNERS
‘What can I say!? You are amazing! Love your work!!!!! Thanks for being you! The world is a nicer place because you are a part of it!!!!’

SAXTON SPEAKERS BUREAU
‘Wonderful feedback as always. Feedback from the participants was very good to excellent for the whole.’

SEMINAR COMPANY INDIA
‘You have heard this before but excellent work bears repetition – you have a very powerful message – and you will be back into India’

SPEAKERS NETWORK INTERNATIONAL SPEAKERS BUREAU
‘You are a true professional. Thank you for your flexibility and fantastic presentation.’

‘It is not often that we would recommend an Australian presenter on the international circuit but for many reasons Cathy is ideally suited for almost every market from our large and varied clientele.’

‘An absolute delight to work with; a total professional who always achieves the specific objectives of the meeting planners.’

‘Please let me add my most sincere congratulations and best wishes for your NSAA award ‘Speaker of the Year’ The bureau was behind you all the way and I am personally very proud of what you have accomplished in your brief career. I am constantly talking to people who tell me they have experienced your counsel and friendship and were most appreciative. You are an outstanding role model for all those others who are serious about helping others through what we refer to as ‘the privilege of the platform

‘Thank you again for your professionalism and your friendship.’

STAGING CONNECTIONS
‘It was great to hear you speak again at MEA. I’ll definitely keep you in mind for a speaker’

SUSAN RALLINGS SPEAKERS BUREAU
‘Thank you for making our showcase the best we have had to date. We appreciate your contribution and support and look forward to gaining many more bookings.’
‘We are very pleased with the overall result and look forward to generating some more bookings for you as a result.’ Comments received:

‘Alive, enthusiastic.

Inspiring and motivational,

Each time I hear something new,

Dynamic-Great Refresher,

Energetic, I have heard her before bit this time was even better,

Brilliant speaker,

She was great, passionate and very committed to what she believes.

Has great commitment and beliefs on motivating oneself into believing in yourself.’

STAR SERVICES SEMINARS – SWAP
‘Your energy just shone as you shared your experiences.’

SWAP
Thank you for your time so selflessly at NSW SWAP State Conference 2002! It was great to see you enjoying yourself as much as you did! I hope you agree with my assessment.

SYDNEY SHOWGROUNDS
‘Catherine DeVrye, 2010 National Keynote Speaker of the Year took to the floor, inspiring the EA’s with practical & inspiring stories on creating a vision and activating change to improve productivity in the workplace. Not even half way in, the EAs were finding new ways to bring their next event to life.’

TOASTMASTERS
‘As the District 70 toastmasters photographer I have seen quite a few keynote speakers over the last 10 years in Toastmasters and yours was the best I have seen for its depth of content and interest factor.’

SPORT/RECREATION

AQUATIC AND RECREATION ASSOCIATION
‘Great feedback from your presentation-very positive and it really hit the spot and met our objectives in that it created a lot of reflection (and more than a few damp eyes) amongst the delegates.

Hopefully we can team up again in the future’

AUSTRALIAN FITNESS NETWORK

‘Cathy was an excellent choice for our market. She adapted her keynote to appeal to the conference audience. Cathy certainly inspired the delegates and got them motivated right from the start.’

AUSTRALIAN OLYMPIC COMMITTEE
’The 2004 Australian Olympic Team was our most successful team ever. This achievement would not have been possible without the generous support of you and your organisation. On behalf of the AOC I thank you for your support.’

AUSTRALIAN SPORTS COMMISSION
‘Stimulating and entertaining which left the audience wanting more. Overwhelmingly positive feedback.’

AUSTRALIAN SPORTS COMMISSION
‘The majority were happy, and the majority of the negative feedback I raised were AV and room set up issues, so they are things that we have also learnt from for future leadership forums, but I thought it was important that you also were aware of the issues. There was almost total recall of all of the key messages, so I believe it met the ASC’s requirements and I was happy with the session. Your talk was inspirational, had good clear messages, there was a great recall of the key messages to next day, it was very entertaining with interesting PowerPoint’s.’

AUSTRALIAN UNIVERSITY SPORTS ASSOCIATION
‘Inspiring…we were thrilled with your specialised treatment of the topic and the way you related your message to our theme.’

MANAWATU SPORTS FOUNDATION
‘It is very welcome, especially when one works in isolation, to have ideals and philosophies reinforced by a presenter who exudes sincerity and has a genuine interest in her clients.’

NEW SOUTH WALES GOLF CLUB
‘Thanks for such an entertaining time. I am quite sure we all enjoyed ourselves.’

NEW SOUTH WALES LADIES GOLF UNION
‘The evening went very well and we’re sure the State team will benefit from it’ (They won the Australian championships)

NEW ZEALAND OLYMPIC FEDERATION
‘I felt such a burst of energy after your session…. I’ve already put some of the ideas you talked about yesterday into practice.’

PARKS & LEISURE ASSOCIATION OF AUSTRALIA
‘Excellent presenter and excellent audience feedback’

QINGDAO OLYMPIC SAILING MUSEUM
‘You are so brilliant on the stage and you set up an image for me to study and follow.

We are editing the magazine now. It will be printed out soon. Many people will be your fans.

RACING NSW
‘You opened the batting and you got things and peoples’ minds on the move quicktime, mine certainly as I love to be entertained’

RECREATION ASSOCIATION OF NEW ZEALAND
‘A very worthwhile investment…. thank you!’

RICH RIVER GOLF CLUB
‘The evening was voted a great success with everyone talking about the content for several days after.’

SEAGULLS RUGBY LEAGUE FOOTBALL CLUB
‘Great presentation… well received and highlighted by enthusiastic participation and continued comments and discussion days later.’

SIR EDMUND HILLARY COMMISSION-NEW ZEALAND
‘An excellent beginning to the weekend. You were often quoted and we look forward to inviting you again’

SPORTING SPECTRUM
‘Thank you for your fantastic presentation at the MIAA breakfast’. I was at your excellent High Achievers presentation last year so came with high expectations and was certainly not disappointed.’

SYDNEY KINGS
‘ Fantastic…. Outstanding…. Still waters the eyes.’

WOMEN’S SPORT PROMOTION UNIT
‘Thank you very much for your contribution. I really appreciate the time, effort and professionalism you out into your presentation.

WORLD TRIATHLON CHAMPIONSHIPS
‘Inspiring messages, all providing motivation and direction.’ 

TELECOMMUNICATIONS

AUSTRALIAN TELEMARKETING ASSOCIATION
‘I was delighted to be a guest @ the ATA Breakfast Seminar last week. Your review on Customer Service was excellent and when I left I felt inspired and took that back to the work place with me.

I have started reading your Autobiography, Who Say’s I Can’t? So far it is amazing.’ (participant)

HELP DESK INSTITUTE – LONDON
‘Thank you for your tremendous contribution.’

HELP DESK SERVICE & SUPPORT FORUM COPENHAGEN
‘Thank you for your excellent contribution at the conference. Many of your stories and statements got peoples attention and were in circulation during the second day!

We were very happy for your presence and presentation at the ITIM Forum Conference in Copenhagen We wish to thank you for taking the time to prepare the presentation and for delivering a very interesting presentation. We’ve received very positive feed-back from the delegates, both during and after the conference. We’re looking forward to inviting you to future conferences!’

OPTUS TELECOMMUNICATIONS
‘Great person to have as a last speaker. She gave our delegates the gift of high spirits to leave the conference with.’

SINGTEL- NCS
‘It’s a pleasure to hear you speak last week and continue to inspire many people with your story!

TELECOM
‘One of the best presentations during my eleven years in the service business in the private and public sectors.’

TELSTRA
‘Upbeat personality and approach to her topic. She is extremely articulate and keeps her audience wide-awake and enthusiastic with her many life experiences and observations. Provides leadership and practical implementation ideas.’

‘Based on the value she has provided both to Telstra and me personally, I look forward to continuing my association.’

UTILITIES – GAS/ENERGY/WATER

ASSOCIATION FOR METERING
‘Presentation was delivered in an extremely professional manner…relevant to customer service issues and extremely motivational.’

ENERGEX
‘It was a pleasure to meet you and to share, albeit briefly, some of your interesting perspectives on service, change and life! Thanks for working with us on relatively short notice.’

The results from this session were excellent. 94% of staff overall rated the content of Catherine’s presentation, excellent, very good and good93% of staff  overall rated the qualilty of Catherine’s presentation excellent, very good and good.

ESSENTIAL ENERGY ( ex Country Energy)
‘Really enjoyed your presentation last week, it not only served to inspire and entertain but also had plenty of common sense practical messages.’

INSTITUTE OF WATER ADMINISTRATION
‘I would like to express our thanks and gratitude for you taking time out of your busy schedule to provide us with some insight into customer service. I am confident all members will benefit greatly from your presentation.’

PACIFIC POWER
‘Your enthusiastic and entertaining delivery of the seven simple strategies for quality customer service was enjoyed by all. Your presentation also promoted the development of many ideas for improvements.’

SYDNEY CATCHMENT AUTHORITY
‘There has been a lot of positive feedback across the staff.’

SYDNEY WATER
‘Listened to my needs, reviewed our brief in detail, and developed a presentation that hit the mark.

I just wanted to say that I was truly inspired and could not stop thinking of your words so powerful. ‘

Great reminder of benefits of Service. Today is like the wedge in the continually improvement process – it keeps up momentum of the team.

Wow. You come across like such a powerful women.

‘You spoke to our forum on Customer Service (a few years ago.) You might be pleased to know that the new mission has three pillars, with Customer at the Heart at the centre. You must have made an impact!’

YARRA VALLEY WATER

‘Catherine was extremely professional in all aspects of her conduct. We thoroughly enjoyed all aspects.’

‘Your ability to effectively communicate the brief of quality customer service in an environment of change provided the audience with great insight.  We have received very positive response from staff and I would not hesitate in recommending you for future events.’

YARRA VALLEY WATER
Thanks Catherine, it was a pleasure to meet you and you did a great job as MC and keynote, right on the money! We’ve been able to make good ground on diversity, need to keep the flame burning!’

WOMEN’S ORGANISATIONS
(may be duplicates from other listed categories)

AUSTRALIAN SCHOOL OF APPLIED MANAGEMENT-WOMEN’S LEADERSHIP
‘You were amazing out there as one of our key notes, the delegates loved you and your presentation, and the feedback even at the airport about your presentation was outstanding. You made a huge impact on so many. Thank you for joining us on the day, and at such short notice, I am proud to have you as part of our team, if only for a few hours.’

‘It was truly amazing meeting you and seeing your incredible keynote presentation. The feedback we received from delegates mentioned your name many, many times. For you to step in at the last minute like that was an incredible effort.’

BPW (BUSINESS & PROFESSIONAL WOMEN)
‘It was a pleasure to have at BPW. There were so many wonderful comments back from the ladies, even the young ones and I surely appreciated the time you took to spend with us.’

CPA AUSTRALIA
‘You were a pleasure to work with and the reviews of our first Women in Business breakfasts for 2006 were a raging success because of you.  You have a wonderful outlook on life and on business and I’m glad I was able to be there to share in the stories of your experiences.

I have attached the information gathered through our evaluation form from the event for your interest.  If you remember what my only request for your presentation was- “I want it to be something that the attendees feel was worth getting out of bed for!” – Reading the comments on your presentation, I think you certainly achieved it!’

‘Excellent speaker – worth getting out of bed for!’

‘Very inspirational’

‘Wonderfully inspirational start to the day’

‘Great venue, excellent speaker’

‘Great speaker’

‘Thank-you, she was a fantastic speaker, very motivational’

‘Great venue, great presentation’

‘What a great way to start the day! Thank-you’

CENTRUM EVENTS
‘Your presentation “Conquering the Challenge of Change” was extremely well received by all our delegates and we had many comments from guests leaving the function as to how much they had enjoyed the morning and how much they had learned! Not to mention a number of comments about your incredible thirst for adventure!

It is always a challenge to find a speaker for these breakfasts who can not only speak well, but also appeal to a wide range of job titles, ages, industries and business attitudes. You not only provided information that appealed to all criteria but you delivered this with passion, expertise and humour and provided valuable information that guests could immediately apply to their lives and careers.

I can only say, as the organiser, that it was an absolute pleasure to deal with you – you are organised and easy going – a treat for an event manager! I look forward to keeping in touch and to future opportunities. You are professional, friendly and a delight to work with!’

‘Your name keeps popping up – you wowed a lot of people!!’

CENTRUM EVENTS MELBOURNE
‘Why can’t all speakers be as lovely and together as YOU! As always you were brilliant!!!!’

CHAMPION EVENTS SERIOUS WOMEN’S BUSINESS

DEVONPORT CITY COUNCIL
‘Feedback on International Women’s Day has been fantastic!  They all loved you and your messages!’

DYNAMIS CLUB FOR WOMEN
‘What a wonderful night we all had and what enthusiasm you generated amongst us.’

EARLY RISERS GOLD COAST
‘Your celebrity guest appearance at the event helped make it a remarkable morning for our 300 guests, and we personally loved meeting and working with you.  The guests were raving about your wonderful speech and as you know, forming an impressive line for your books.’

EUROPEAN PROFESSIONAL & WOMEN’S NETWORK-Amsterdam
‘Thanks for being so inspirational and creating such an amount of positive energy…making the evening such a great experience/.

EXECUTIVE ASSISTANT’S NETWORK
Your closing session was absolutely perfect.  It fully captured the mood in the room and the essence of what people had been learning over the two days about the need to get on with living the lives they want.  I don’t think I’ve ever received so many hugs at the end of a conference or witnessed so many openly emotional people at the conclusion of a conference. Thank you once again Catherine, the event would not have had its perfect conclusion if we hadn’t had you there.

GOLD COAST NETWORKING BREAKFAST
‘Enjoyed your well-crafted but at the same time, very personal; presentation & would recommend you to any of my clients’ Over a year later I think of your messages around customer service & appreciation-and thank you for your ongoing wisdom & inspiration’

GOLDWELL COSMETICS
‘An ideal opening speaker. delivering with warmth, humour & relating to personal experiences.’

HEWLETT-PACKARD COLORADO
‘The Hewlett-Packard Women’s Information Network group of Northern Colorado would like to thank you for the wonderful presentation you did for HP on “Ignite your Dreams-Turning Obstacles into Opportunities” in Fort Collins and Loveland. You connected with individuals through your unique ability to make the presentation real to each person. You were able to touch their senses, keeping the audiences attention while motivating them to reach deep within themselves. The real life examples you used, and experiences you have lived through, brought life to the presentation. The emotions ranged from tears to laughter. It was very motivating and inspiring.

Each of your two presentations was modified slightly to address the needs of the different audiences enabling the audience to understand your message, and relate on their own terms. We heard great comments from the participants. Interestingly, we even heard from the Lobby Security on what an outstanding presentation you must have provided, as they overheard numerous people discussing your presentation as they left the building. Participants spoke about how they were motivated to reach higher and dig deeper to reach their goals. (“Focusing on the positive to produce professional and personal success to ignite their own dreams”) Attendees were also inspired to provide better customer service and look at the complaint calls they receive as opportunities to improve our products. By serving our customers better we will reach some of our business goals, as you stated in your presentation. Better service improves better market share and profitability. We would rather have the 6 people talking about how good we are than the 10-15 letting everyone knows how bad their experience was.

“Change is inevitable- Learning from Change is Optional” The world we live in is one of rapidly changing environments, and you illustrated how it is best to be a change manager. A change manager is a person that embraces change and remains flexible. Your story about managing within a global environment while working at IBM Asia Pacific, made us see the need to be aware of our environment and the various cultures we are exposed to. You helped us to realise that in a global economy so we could be effective in reaching our dreams without causing obstacles for others. “Be victors from change rather than victims of change”

Thank you again for your very inspiring presentation and your valuable experiences you shared with us. You will always be welcome at HP I am confident that we will reap the benefits and become more successful by “Focusing on what we can do rather than wasting energy on what we can do”

IBIS
‘Feedback regarding your sessions was great…. Thanks again & hope to work together in the future.’

INTERNATIONAL WOMEN’S DAY
‘Best motivational speaker I have ever heard… interesting and inspirational. There should be more like her to boost business women.’

INTIMO LINGERIE
‘terrific presentation at our Leadership Development Day. As we expected you received a very high feedback score.’

KOROWA GIRLS’ SCHOOL
‘Your vivacious enthusiasm and articulate intelligence kept the proceedings moving briskly.’

MANLY WOMEN’S WALL OF INSPIRATION
‘Thank you Catherine for being so giving of yourself & speaking for us’

MARY KAY COSMETICS
‘What an experience-what a connection-I was so proud that our company sponsored your brilliant presentation to close the Direct Selling Association of Australia conference-what an uplifting experience as you shared YOU.’

MAYORESS OF BRIGHTON LADIES COMMITTEE
‘Excellent…Catherine made the day a huge success!’

NEW SOUTH WALES LADIES GOLF UNION
‘The evening went very well and we’re sure the State team will benefit from it’ (They won the Australian championships

PERKS CHARTERED ACCOUNTANTS
‘Catherine was very personable and had the audience engaged at all times during the evening.  This speaking engagement was out of her comfort zone as she was asked to talk more specifically about her own personal life story.  She delivered a very inspiring and well thought out speech on a sensitive and private topic.  Her ability to draw on other’s interests as well as her experience to was remarkable.  She had done plenty of research on our participants which was much appreciated and contributed to her presentation.’

‘I’ve heard sensational reports from our event and your speech.’

‘We have had such wonderful feedback – the ladies felt truly inspired by your words of wisdom.  It was so lovely to meet you and I thank you for your honesty and willingness to get out of your comfort zone and talk about yourself.’

PROFESSIONAL DEVELOPMENT SERVICES
‘Nothing but wonderful feedback from those who attended.  One lady told me her daughter had just gone through a broken romance and an unfortunate experience, but after listening to your presentation walked away saying that you had ‘changed her life.’

QUEENSLAND RURAL WOMEN’S NETWORK
‘I thought you may like to see the great effect your address had on this writer and to know how far a field the ideas you presented have been spread since your time in Stanthorpe.’

RECLAIM THE NIGHT AGAINST VIOLENCE
‘I enjoyed you talk very much. Women at the event said that you were  “the Bomb “awesome”” inspirational” Liked that you spoke to them not at them, so I think that you connected with the Women of Toronto very well.’

RTA (Road Traffic Authority) SPOKESWOMEN
‘What an awesome day I had & I’m sure that many of the other women would agree. I cannot wait to read your book “Who Says I Can’t”. You are an inspiration & your stories will stay with me forever’

WENONA SCHOOL ASSOCIATION
‘Few speakers have the ability to bring their topic ‘alive’ as you did so enthusiastically and capably.’

WOMEN’S HEALTH- LODDON MALLEE
‘It was a delight to have you contribute to our event. Many in the audience commented that they thought you were speaking directly to them. The panel was wonderful-your ability to add to the depth of the panel members contributions with your own examples or comments and your ability to bridge their contributions with superb facilitation skills was impressive. Over a year later I think of your messages around customer service & appreciation-and thank you for your ongoing wisdom & inspiration’

What a joy! – when the dust settled, I smiled at what “happened”  your energy, calmness and openness were a gift we all enjoyed.  Much feedback is flowing in and the team in Ouyen are just delighted.  I love the way you present and how you handled the panel discussion was equally wonderful.‘

You offered some much needed inspiration in a corner of the world where there is not a great deal of time and resource dedicated to nurturing the self. Toughing out the challenges is more likely the approach taken – yet the enjoyment of some reflection, emotional expression and words that encourage self care were soaked up like the thirsty paddocks we could see outside soak up rain.

WOMEN IN EDUCATION
‘You were great.’

WOMEN IN LOCAL GOVERNMENT QUEENSLAND
‘I enjoyed working with you-you certainly were prompt with your answers and ‘just flowed’ with everythingmakes my job (as an organiser) so much easier.  And I know the delegates at the conference loved you.  You have a warm inner glow, and it’s passing your messages onto the delegates, handing them a ‘key’ then it’s up to them if they take the initiative and start to change!’

‘I heard you about 8 years ago and after hearing you again this week, was keen to see what I had written on my card that you gave us 8 years ago. I had written: ‘ this is the first day of changes to my life.’ I am now the mayor of Inglewood and had not ever thought of politics before your session. I thank you so much as now every day of my life is a challenge, exciting and positive’

WOMEN IN REAL ESTATE
A truly an inspirational speaker… have been to every Women in Real Estate conference since it started in 2007 and Catherine was truly the best presenter that I have seen. I highly recommend Catherine as a presenter’

ZONTA
…loved your presentation-and will let you kow again when I have finished the memoir. I loved your clarity backed by honesty , bravery and clear thinking in the book and in your spoken thoughts. Thank you again- inspiring and relevant .’ 

WRITERS FESITVALS/EVENTS

CALGARY PUBLIC LIBRARY
‘This was our most successful author program at this branch in years….fabulous! It was a huge success, everyone is talking about it! We had many comments from customers about how much they enjoyed it and wished they could have talked to you longer. Many customers have commented that they would like enough copies for their book clubs.  We have thirteen copies, they are all signed out and we have over 50 customers on the wait list for it.’

COMO WRITERS FESTIVAL
‘Thank you so much for your invaluable contribution in Writers at Como in conditions that can only be described as horrendous. The sessions were unfailingly stimulating and engaging, and the time and effort you put in is greatly appreciated.’

DYMOCKS BOOK STORE ADELAIDE
‘If only all authors were as delightful and interesting as you.’

FISH CREEK LIBRARY
‘Thank you very much for a wonderful presentation and congratulations on a very meaningful and inspiring story.’

JESSE STREET LIBRARY
‘Great to hear your story (I read it after we met at ASA). I’m sure everyone was encouraged by your optimism & positive approach to life, especially those affected by adoption’

MACLEAN’S BOOKS
‘staff came back to the conference on Wednesday night and completely sold out of your books – well done

NORFOLK ISLAND WRITERS FESTIVAL
‘As you are such an inspirational speaker, having heard you at the Writers and Readers festival on Norfolk Island in 2004, you would be perfect for this meeting. Just what we need to get us going in the New Year is to be inspired to keep writing.’

NSW SOCIETY OF WOMEN WRITERS
‘thoroughly enjoyed your talk at  SWW yesterday. You are a very good speaker and kept the attention of all present. I have had three requests for your e-mail address already and am loving your story. It is very well written and I’m emotionally involved. I can just imagine how you must have felt. Well done.’

‘ that amongst the rather disturbing aspects of contemporary society and the rush to rationalise the corporate world, Catherine’s books still remind us of some of the more traditional and positive societal attitudes, like commonsense, kindness and caring.

caring.