Just back from the airport where I was excited to see my new book in the stores-PaperClips Don't Grow on Trees-endorsed by Dr Edward DeBono-will tell you more later but here's a sneak preview of a few sample chapters...  

I'm not one to offer political comment but only hope that politicians of all persuasions stop spouting popular platitudes about climate change-and realise the importance of getting the balance right between our natural and economic environments…

Happy New Financial Year ...I've just returned from speaking in the UK & learned I wasn’t receiving some emails-which isn’t a good thing for a speaker on customer service-but all fixed now.

We know that it costs 5 times more to obtain a new customer than to retain an existing one and that a 5% increase in customer loyalty can mean up to an 85% increase in profits.